This type of error usually occurs on the 64 bit version of Vista or Windows 7.  The reason this happens is that the version you are running was probably compiled for any CPU.  The advent of 64-bit computing requires a different compilation of the code.  So, the short answer is:

1.  Do a complete uninstall of the software.

2.  Remove the remnant directory in the Program Files folder

3.  Download the latest package

4.  Unzip the file you downloaded

5.  Run the CD_Start.exe file (as administrator.

Once the program is installed, you will need to run it as an administrator in order to interact with the database.

If there is NOT a value in the Latest Package Version or Online update version column, it means that this package has not yet been recompiled to handle 64 bit platforms.  Please send an email to support@avsoft.net to request a recompile of the package you need.

Note

This will allow you to temporarily run a program as an administrator once until you close it.

1. Press and hold Ctrl+Shift while opening the program.

2. If prompted by UAC, then click on Yes to apply permission to allow the program to run with full permission as an Administrator.
NOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.

Note

This will allow you to temporarily run a program as an administrator once until you close it.

1. Right click on the program shortcut or program .exe file, and click on Run as administrator. (See screenshot below)

2. If prompted by UAC, then click on Yes to apply permission to allow the program to run with full permission as an administrator.
NOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.

Note

This will allow you to always have the program run as an administrator when you open it.

1. Right click on the program shortcut or program .exe file, then click on Properties, and on the Compatibility tab. (See screenshots below)
NOTE: If you are doing this while logged on as a standard user instead of an administrator, then you will need to also click on the Change settings for all users button and type in the administrator's password.

2. To Always Run this Program as an Administrator -

A) Check the Run this program as an administrator box, and click on OK. (See screenshots above)

3. To Not Always Run this Program as an Administrator -

A) Uncheck the Run this program as an administrator box, and click on OK. (See screenshots below step 1)

4. Open the program.

5. If prompted by UAC, then click on Yes to apply permission to allow the program to run with full permission as an administrator.
NOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.

Note

This will allow you to always have the program run as an administrator when you open it.

1. Right click on the shortcut of the program, then click on Properties.

2. Click on the Shortcut tab for a program shortcut, then cllick on the Advanced button. (See screenshot below)

3. To Always Run this Program as an Administrator -

A) Check the Run as administrator box, and click on OK. (See screenshot below)

Yes. If you want to use an Avsoft Windows-only application and you have a copy of Windows XP or Windows Vista, you have a few options:

• If you want to run Windows natively — as if your Mac were a PC — you can use Boot Camp, which is included with Mac OS X Leopard on every new Mac.
• If you want to run Mac OS X and Windows side by side, you can purchase Parallels Desktop for Mac or VMware Fusion. Install one of these applications, and you can use Windows programs right next to your Mac applications, without having to restart.

This is a security issue.  To get around this, run the scrm.exe executable.  This executable is in the scrm directory.

The problem is due to the security settings in Vista. Please run the application "as administrator". In order to do that:
1.       Open windows explorer and locate the executable file “SCRMP.exe”
2.       Right click on the “SCRMP.exe” file and select “properties”
3.       Select the check box ”Run as administrator”
4.       Click OK and restart the application

 
The problem is related to your security settings for flash player, in order to function correctly flash player must be able to store some of the information on local/client machine. In order to fix this problem please do the following:
1.       On the course module form window please do right click and select “Settings” option,
2.       On the pop up click “Advanced…” – it will take you to “Flash player help” web site
3.       Please click on “Global Security Settings Panel” under “Settings Manager”
4.       Click on “Edit location/Add Location”
5.       Paste the path to the “scrm.swf” file into the text box,  example: “C:\TheLocation\scrm\scrm.swf “
6.    Click “Confirm”

Yes, but you need to run the software as an administrator.  Failing to run the program as an administrator prevents the program from interacting with the database and therefore the program won't function properly.

Avsoft technical support falls under two categories: e-mail support requests and phone support. To request technical support click Here.

E-mail support requests are free, with the exception of a  total computer crash (see below.)

Telephone support is provided, however, at Avsoft's discretion you may be charged a fee. At the onset of a call you will be asked to provide a valid credit card and an authorization will be aquired from your credit card provider.  An authorization is not a charge against your credit card.  An authorization sets funds aside in the event the Technical Support department determines that your issue falls in one of the six categories listed below. In such an event, only after the issue has been resolved will your credit card be charged. if it has been found that the issue does not fall in one of the six categories below then the authorization will be released and no charge will be posted to your account.

In order to get Technical Support help via the phone or remote desktop, email us at sales@avsoft.net and a technician will call you back or call us at 303-750-5084, ext. 100. 

This error indicates that your Dot net 2.0 framework is missing some components.  The best solution for this type of problem is to uninstall the dot net framework from your workstation.  You can then reinstall it by running the installer for your Avsoft program.  You will be prompted to install the dot net framework again, or you can dowenload the latest Dot net framework from Microsoft.

The software is attempting to perform a software update.  However, the update software is looking to a server that is no longer in operation.  The solution is to do a complete uninstall of the software.  Next, you'll need to download the latest package.  Click here to download the latest package.

Once you have downloaded the software, unzip the package and run the CD_Start.exe.  Just follow the prompts to install the software.

If the software was previously registered, you'll need to request a reset of your registration code.

Just follow these steps:

1. Locate the Directory containing the portable classroom
2. Open the SCRM directory
3. Locate the SCRMP.exe file
4. Right click SCRMP.exe file and select send to->Desktop (Create shortcut)

This will place a shortcut on your desktop.  Note that this may not work if you're running the portable classroom off a portable drive.  This is due to the fact that the operating system assigns a drive letter to a USB drive on the fly, and the drive letter may not always be the same.

It depends on the software.

The Lights & Switch Guide and the Pro Systems Review software are not designed to run off a portable device.  They must be installed on a permanent hard drive.  The registration routine for these programs is based on a system configuration method, so if you install the software on a USB drive and move it around from one computer to another, the licensing routine will detect this and disable the software.

The Portable Classroom is specifically designed to run off a portable storage device, although it will run as well if you place it on a hard drive.

This is not an error message, even though the window shows an error icon.  The MDAC installer is actually a Microsoft Installer that we are simply re-distributing.  Unfortunately, we can't fix this problem, only Microsoft can.  Nevertheless, the message simply means that it won't install MDAC since it's already part of your system.  In other words, click on 'cancel' and ignore.

The software is attempting to perform an update of the content of the Lights & Switch Guide database.  However, the server that the software is attempting to reach has been moved.  This problem can be solved with the following steps:

1. Do a complete uninstall of the software
2. Download the latest package
3. Unzip the latest package into a temporary directory
4. Run the CD_Start.exe program to install the latest version.
5. Use the original registration number to register the software.  Tech support will reset the registration number upon receipt of the Tech Support request.  The registration number can only be reset by submitting a Technical Support Request.

Click here if the last 2 characters of the first group of characters of your registration code end with 'SR' (Ex:  A320SR, B737SR, etc...) or 'LA' (Ex:  B732LA, E145LA, etc...)

This is a permissions issue on your computer.  When you launch one of our programs, you're actually launching a small program that polls our server to see if there are any updates to your software.  The name of this program is Autoupdate.exe.  Some anti-virus vendors (AVG is one of them) and Microsoft have deemed that any program that has the word 'update' in the file name or program description must be a virus or trojan and therefore isolates the program which results in this error.  We have since updated our software packages to rename the updater to AUClient.exe.  In order to fix this program, you will need to:

1. Do a complete uninstall of the software
2. Download the latest package
3. Unzip the latest package into a temporary directory
4. Run the CD_Start.exe program to install the latest version.
5. Use the original registration number to register the software.

The package you need to download depends on the first set of characters of your registration number:

Click here if the last 2 characters of your registration code end with 'SR' (Ex:  A320SR, B737SR, etc...) or 'LA' (Ex:  B732LA, E145LA, etc...)

Click here if the last 2 characters of your registration code end with 'CA' (ex:  CRJ2CA, B737CA, etc...)

Error after entering the registration code: 

A valid license could not be obtained for MainMenu. Please contact Avsoft for assistance.

DETAILS:

Not unlocked or invalid serial number. --> Could not activate license with http //www.avsoft.com/AvsoftLicense/activationserver. asmx: Unable to connect to the remote server

Answer:  This means that the software is unable to reach out to our licensing server.  This is most likely due to the anti-virus software which blocks out attempts to reach out to a server.  The solution is to set your anti-virus software to allow the software to reach out, or, if you don't know how to do that, temporarily turn off your anti-virus until after you install and activate the software.

Error message after entering the registration code:

A valid license could not be obtained for MainMenu. Please contact Avsoft for assistance.

DETAILS:

Not unlocked or invalid serial number. --> Could not activate license with http://www.avsoft.com/AvsoftLicense/activationserver.asmx: Multiple-step OLE DB operation generated errors. Check each OLE DB status value, if available. No work was done.

Answer:  This is not a software error.  It simply means that the software has already been activated on a different computer.  You need to request a multiple install from our technical support staff.  Upon receipt, we will re-enable the registration code for your software so you can install it on a second computer you own.

This list indicates the current current version of our various lines of software.   

• Pro Systems Review Series - Version 3.0
• Lights & Switch Guide - Version 6.0
• Portable Classroom - Version 2.0

To find the latest version of a particular software, locate the appropriate file with the .dll extension.  Right click the file, select properties, and click on the Version tab.  The current version of the file will be indicated.

For the Lights & switch guide, right click on the LSG.dll file.

For the Pro Systems Review, right click on the Systems_Review.dll file.

For the Portable Classroom, right click on the Scorm Player New.dll file

All of our software will run on Intel-based Macs .  It will also run on older MAC computers, but this will require the installation a PC emulator software.

Avsoft develops software using Microsoft's dot net technology.  In general, the system requirements are:

1.  One of the following Operating Systems:

• Windows 98
• Windows 98 Second Edition
• Windows ME
• Windows 2000 Service Pack 3
• Windows Server 2003
• Windows XP Service Pack 2
• Any version of Vista
• Windows 7

2.  The dot net framework 2.0 or higher

Avsoft software can also run on MAC computers.