The shipping cost depends on what you order, how you want your order to be shipped, and where the order is going.  The best way to determine the shipping cost for an order is to go into the web store (click on the green 'Store' button on the top of our main web page at www.avsoft.com, and go through the steps of placing an order.  You are not prompted for a credit card until after you select the shipping method.  You can discontinue an order up until the time you submit a credit card for payment.

The Pro System Review - 2;  The second installation uses the same registration code.  However, you will need to request a reset of the registration code.  Please specify that this is a second installation.
The Lights & Switch Guide - 2;  The second installation uses the same registration code.  However, you will need to request a reset of the registration code.  Please specify that this is a second installation.
Computer Based (Portable Classroom) & Web Based Training (CBT/WBT) - If you unpack a downloaded Courseware onto your hard drive, you can only use it on that computer. If you wish to use the courseware on more than one computer, you will need to run it off the USB drive if you purchased the physical product or unpack the courseware onto a 2 gigabyte USB drive.  In either of these two cases, you will need to activate the course from the USB drive.

Yes, you can, but you must make the request via our WBT Evaluation Request form.

Our policy is to provide a free 30 day evaluation to one (or more) of our courses under the following conditions:

1.  You must make a request via our WBT Evaluation request form.

2.  You must be employed by a Training Organization. 

3.  You must supply us with a valid official email address (ie, your email address must include your organization's domain - ex:  john@ XYZtraining.com)

4.  In general, we do not provide free evaluations of our courseware to individuals with generic email addresses (such as gmail, yahoo, or hotmail).  Our online demos are available at all times.

5.  If for some reason you only have a generic email address, you will need to supply us with the following additional information:

• Name of your supervisor
• Telephone number of your supervisor
• Fax number of your supervisor
• Email address of your supervisor

This information will be used to verify your credentials.

NOTE:  Your supervisor must have an official email address. 

We do ship via US Mail upon request to international destinations only.

The main reason we do not usually ship via the mail is that the mail service is unreliable compared to our current shipping provider.  Therefore, if you wish to have an item shipped via the post office, you must order directly from us.  In order for Avsoft to ship your products via the mail, you must provide us with a signed waiver indicating that you accept 100% of the responsibility for the delivery of the product.  The waiver is included in the Product Shipment via Mail order form.

In order to have a product shipped via the US Mail, please follow these steps:

1.  Contact Avsoft via email to request that your order be shipped via US Mail.  You must provide us with a list of items you wish to order, the quantity of each item, as well as the delivery address.

2.  We will contact you with a estimated shipping cost.

3.  If you wish to proceed the order, please print out the order form and fax it to us at 303-759-3222.

4.  Upon receipt of your fax and processing of your credit card, we will fill your order and ship it to you.

5.  You will receive a confirmation when your order ships.  Due to the nature of the post office process, we will not be able to provide you with a tracking number.

It depends on your method of shipping:

-- UPS Ground:

-- Other UPS shipping method (US) only:  Level specified.  For example, UPS 2 Day means that you should receive your order 2 business days after you place your order.

-- UPS Worldwide Expedited:

• Delivery in two business days to Canada
• Delivery in two or three business days to Mexico
• Delivery in three or four days to Europe
• Delivery in four or five days to Asia and Latin America

-- UPS Worldwide Saver:

• Delivery by end of day
• Next business day delivery to Canada and for documents to Mexico 
• Delivery in two business days to Europe and Latin America
• Delivery in two or three business days to Asia

-- UPS Worldwide Express:

• Delivery by 10:30 a.m. or 12:00 noon
• Delivery by the next business day to Canada and for documents to Mexico
• Second business day delivery to Europe and Latin America
• Delivery within two or three business days to Asia

-- UPS Worldwide Express Plus:

• Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations
• Next day delivery to Canada
• Delivery within two business days to Europe
• Delivery within two or three business days to Asia

We use UPS for all of our shipments.

We can ship via the US Postal service, upon request.  However, you must acknowledge via email that you will bear all the risks if your order is lost.  Please contact Avsoft Sales Department at 303-750-5084, Ext. 100 or via email at sales@avsoft.net to place an order you wish to be shipped via the US Postal service. 

We ship all orders the day they are received provided:

1. The order is received prior to 3 PM MST
2. The order is received on a business days.  Orders received during weekends or holidays will be shipped the next business day following the date of the order.

Orders will be shipped using the method selected by the customer.

If you place an order and 'game' the system in an attempt to obtain a lower shipping cost, we will:

1. Either ship the order via the US Mail, or
2. We will cancel the order and refund your credit card.

If an order is shipped via the US Postal service to a foreign country, we do not offer any guarantees that you will receive your order.

We will refund your purchase under the following conditions:

1. You must obtain a Return Merchandise Authorization (RMA) number within 30 days of the date of the sale.  An RMA number can be obtained by sending an email to sales@avsoft.net. Your email must include the date of purchase (off your receipt), the receipt number, and a list of the products that will be returned.
2. Return the products and a copy of the original sales receipt.  The RMA number must be clearly written on the outside of the box.  The customer is responsible for the cost of returning the products.  We highly suggest that you return the products using a method that will allow you to track the returned items.  We can only issue a refund once we receive the items.
3. All returned items must be in original condition.  Items that have been damaged due to return shipping or by the customer will not be refunded.
4. Activated software (downloaded software or software delivered on CD) will not be refunded under any circumstances.   Activation is determined by Avsoft's activation server.  In other words, if the assigned registration shows up in the activation server database, the sale will be considered final and will not be refunded.
5. Custom products are not refundable.
6. Laminated graphics or graphics printed in preparation of lamination are not refundable.
7. Do not return items without an RMA number.  Items returned without an RMA number will not be refunded nor returned.

If the conditions are met, we will refund your credit card for the returned items minus a 15% restocking fee.  However, you should note that the original shipping cost that you were charged will not be refunded under any circumstance.

In the event you purchased software and have activated the software, we can issue a refund under the following conditions (within 30 days of the date of the sales receipt):

1. The return must be due to problems with the installation or the software is not operating according to our specifications. 
2. You must give us a reasonable chance to fix the problem, up to and including allowing us to remote into your computer.  If you fail to cooperate in our attempt to correct the problem or do not allow us a reasonable time period to correct the problem, you will not receive a refund.  You agree to allow us to remote into your workstation upon request.
3. If we successfully corrected the problem and you subsequently claim that the software is not working, we can provide a refund provided you allow us to verify through a remote connection that the software is not working properly.  This remote connection will only be used to verify your claim.
4. If we remote into your workstation for the purpose of verifying your claim that the software is not working and discover that you have attempted to interfere with the proper functioning of the software (such as moving or deleting files), we will not refund the cost of the software.
5. Portable Classrooms or Web Based Training will not be refunded if the server indicates that you have been actively using the software.
6. If you decline to perform database backups for the Portable Classroom, the cost of the Portable classroom is non-refundable.

All refunds will be posted within 15 days of the receipt of the items.