We will refund your purchase under the following conditions:

1. You must obtain a Return Merchandise Authorization (RMA) number within 30 days of the date of the sale.  An RMA number can be obtained by sending an email to sales@avsoft.net. Your email must include the date of purchase (off your receipt), the receipt number, and a list of the products that will be returned.
2. Return the products and a copy of the original sales receipt.  The RMA number must be clearly written on the outside of the box.  The customer is responsible for the cost of returning the products.  We highly suggest that you return the products using a method that will allow you to track the returned items.  We can only issue a refund once we receive the items.
3. All returned items must be in original condition.  Items that have been damaged due to return shipping or by the customer will not be refunded.
4. Activated software (downloaded software or software delivered on CD) will not be refunded under any circumstances.   Activation is determined by Avsoft's activation server.  In other words, if the assigned registration shows up in the activation server database, the sale will be considered final and will not be refunded.
5. Custom products are not refundable.
6. Laminated graphics or graphics printed in preparation of lamination are not refundable.
7. Do not return items without an RMA number.  Items returned without an RMA number will not be refunded nor returned.

If the conditions are met, we will refund your credit card for the returned items minus a 15% restocking fee.  However, you should note that the original shipping cost that you were charged will not be refunded under any circumstance.

In the event you purchased software and have activated the software, we can issue a refund under the following conditions (within 30 days of the date of the sales receipt):

1. The return must be due to problems with the installation or the software is not operating according to our specifications. 
2. You must give us a reasonable chance to fix the problem, up to and including allowing us to remote into your computer.  If you fail to cooperate in our attempt to correct the problem or do not allow us a reasonable time period to correct the problem, you will not receive a refund.  You agree to allow us to remote into your workstation upon request.
3. If we successfully corrected the problem and you subsequently claim that the software is not working, we can provide a refund provided you allow us to verify through a remote connection that the software is not working properly.  This remote connection will only be used to verify your claim.
4. If we remote into your workstation for the purpose of verifying your claim that the software is not working and discover that you have attempted to interfere with the proper functioning of the software (such as moving or deleting files), we will not refund the cost of the software.
5. Portable Classrooms or Web Based Training will not be refunded if the server indicates that you have been actively using the software.
6. If you decline to perform database backups for the Portable Classroom, the cost of the Portable classroom is non-refundable.

All refunds will be posted within 15 days of the receipt of the items.