FAQ - Frequently Asked Questions

We customize our cockpit posters for Airline Training Centers and Aviation Training Organizations. Depending on the purchase quantity, we can often customize our posters for no extra charge. Contact our Marketing Department for details by sending an email to marketing@avsoft.net

Due to our extensive experience with aviation graphics, we can easily create graphic kits for any aircraft.

The cost for a fresh draw depends on many factors:

  • The quantity of posters intended to be purchased.
  • The recency of the aircraft model.  Obviously, we would be much more interested in developing graphics for the latest aircraft than for the Sopwith Camel.
  • The urgency of the request.
  • Our existing work load.

The development can sometimes be free, depending on our level of interest in the aircraft.

For the 2, 3, and 4 page sets, the main cockpit panels are printed on sheets that measure 17 in (43.2 cm) x 36 in (91.4 cm).

For the 2-page set:

  • The overhead panel and the center pedestal are printed on one sheet.
  • The flight instruments are printed on a single sheet.

 

Note: each panel is maximized to the printable area and subsequently, the panels are printed at different scales, i.e. the panels are not in proportion to each other

 

For the 3-page set:

  • The overhead panel is printed on one sheet.
  • The flight instruments are printed on a separate sheet.
  • The center pedestal is printed on a separate sheet.

 

Note: each panel is maximized to the printable area and subsequently, the panels are printed at different scales i.e. the panels are not in proportion to each other

 

For the 4-page set:

  • Same layout as the 3-page set
  • The 4th sheet contains either circuit breaker panels, or side or auxiliary  panels, depending on the aircraft.

 

Note: each panel is maximized to the printable area and subsequently, the panels are printed at different scales, i.e. the panels are not in proportion to each other

 

For the T-bone set:

  • The entire flight deck is printed on one sheet.
  • Circuit breaker panels are not included.
  • Depending on the aircraft, the side panels may be printed as well.

 

Note: panels are proportional to each other

 

For the Large Scale (100%) set:

The 100% set is printed at 1:1 ratio.  Therefore, the graphics are life sized.

 

Yes, you can, but you must make the request via our WBT Evaluation Request form.

Our policy is to provide a free 30 day evaluation to one (or more) of our courses under the following conditions:

  1. The requestor must work in an official capacity in a company or organization that provides training requiring elearning services.  Examples include, but are not limited to:
    • Flight Operations Training
    • Maintenance Training
    • Dispatch Training
    • In-Flight Training
    • Simulator manufacturers that also provide training services
    • Type Rating Training Organizations
    • Flight Schools
    • Universities.
    • Vocational/apprentice schools
  2. The requestor must not be a Trainee (i.e. student) or is not involved in the training process (customer service agent, for example)
  3. The requestor must have an official corporate email address.  If you do not have an official corporate email address, access may be granted by providing the contact information for the person responsible for the management of your organization's training.
  4. Access is at the discretion of Avsoft International. You must make a request via our WBT Evaluation request form.
  5. In general, we do not provide free evaluations of our courseware to individuals with generic email addresses (such as gmail, yahoo, or hotmail).  Our online demos are available at all times.
  6. If for some reason you only have a generic email address, you will need to supply us with the following additional information:
    • Name of your supervisor
    • Telephone number of your supervisor
    • Fax number of your supervisor (if available)
    • Email address of your supervisor

This information will be used to verify your credentials.

NOTE:  Your supervisor must have an official email address. 

 If you are a retail customer, student, or do not meet the criteria specified above, and would like to try the courseware prior to making a purchase, click here to view a module demo.

The corporate login is used by stores (retailers) and corporate entities only.  Corporate logins are manually created and are issued only if you are allowed to purchase custom products from the store.

Regular customers do not need a corporate login in order to use our web store.

We do ship via US Mail upon request to international destinations only.

The main reason we do not usually ship via the mail is that the mail service is unreliable compared to our current shipping provider.  Therefore, if you wish to have an item shipped via the post office, you must order directly from us.  In order for Avsoft to ship your products via the mail, you must provide us with a signed waiver indicating that you accept 100% of the responsibility for the delivery of the product.  The waiver is included in the Product Shipment via Mail order form.  No refunds will be issued in the event the postal service loses or misdelivers your order.

In order to have a product shipped via the US Postal Service (USPS), please follow these steps:

1.  Please print out a USPS order form and email it to sales@avsoft.net.  You must provide us with a list of items you wish to order, the quantity of each item, the delivery address, as well as your credit card information for payment. For your protection we will not accept credit card information over the internet. That is why we ask you to fax this order form back.

2.  The standard international shipping cost is $55.  We will contact you in the event the shipping cost exceeds that figure.

3.  Upon receipt of your fax and processing of your credit card, we will fill your order and ship it to you.

4. You will receive a confirmation when your order ships.  Due to the nature of the post office process, we will not be able to provide you with a tracking number.

IMPORTANT NOTE:  We CANNOT track a package sent through the mail.  Even though the US Postal Service claims that you can, the reality is that they are unable, in many cases, to provide such tracking information.  In the event your order is lost, the only confirmation we will be able to provide you is a copy of the payment for the shipping.

The shipping cost depends on what you order, how you want your order to be shipped, and where the order is going.  The best way to determine the shipping cost for an order is to go into the web store (click on the orange 'Store' button on the top of our main web page at www.avsoft.com, and go through the steps of placing an order.  You are not prompted for a credit card until after you select the shipping method.  You can discontinue an order up until the time you submit a credit card for payment.

It depends on your method of shipping: UPS Ground, or UPS International.  We do not offer overnight services via UPS.

-- UPS Ground:

-- UPS Worldwide Expedited:

  • Delivery in two business days to Canada
  • Delivery in two or three business days to Mexico
  • Delivery in three or four days to Europe
  • Delivery in four or five days to Asia and Latin America

-- UPS Worldwide Saver:

  • Delivery by end of day
  • Next business day delivery to Canada and for documents to Mexico 
  • Delivery in two business days to Europe and Latin America
  • Delivery in two or three business days to Asia

-- UPS Worldwide Express:

  • Delivery by 10:30 a.m. or 12:00 noon
  • Delivery by the next business day to Canada and for documents to Mexico
  • Second business day delivery to Europe and Latin America
  • Delivery within two or three business days to Asia

-- UPS Worldwide Express Plus:

  • Delivery by 8:30 a.m. to Canada and 9:00 a.m. to all other destinations
  • Next day delivery to Canada
  • Delivery within two business days to Europe
  • Delivery within two or three business days to Asia

The Pro System Review (version 3) - 2;  The second installation uses the same registration code.  However, you will need to request a reset of the registration code.  Please specify that this is a second installation.
The Lights & Switch Guide (version 5 & 6) - 2;  The second installation uses the same registration code.  However, you will need to request a reset of the registration code.  Please specify that this is a second installation.
Computer Based Training (CBT, or Portable Classroom) - If you unpack a downloaded Courseware onto your hard drive, you can only use it on that computer. If you wish to use the courseware on more than one computer, you will need to run it off the USB drive if you purchased the physical product, or if you unpacked the courseware onto a 2 gigabyte USB drive.  In either of these two cases, you will need to activate the course from the USB drive.
 Web Based Training (CBT/WBT) - You can access any web based training course on any workstation.

 

Privacy Policy

Avsoft International appreciates the risks associated with the circulation of personal information on the Internet. We feel it is important that personal information be protected, and we would like our customers and visitors to fully understand the type of information we collect from you when visiting our website and its intended use. Please refer to this section periodically for changes or updates and be assured that Avsoft will not collect any personal information without your prior consent.

Collection and Processing of Personal Information

When requesting information, signing up for product demos, or registering for online courses, Avsoft may request that you provide information such as your name, postal address, and email by filling out an online form. Be advised this information will be subject to data collection practices including saving, storing, editing, detailing, archiving and destroying.

Email Opt Out

You will always have the option to opt out of any email subscription offered on the Avsoft web site.

Disclosure of Information

Unless required by law, Avsoft will never disclose your personal information to a third party without your explicit prior consent.

The following are the only times at which Avsoft may disclose your personal information: (a) upon request by a legal authority or in good faith when such action is deemed necessary; (b) in order to abide by applicable laws or regulations or to intervene in a lawsuit against Avsoft; (c) in order to protect or defend the legal or property rights of Avsoft or those of its clients; and (d) to intervene, under extreme circumstances, in order to protect the personal safety of Avsoft employees, clients, or members of the general public.

Third Party Web Sites

The Avsoft web site contains links to third-party web sites; these are provided solely for your convenience. Clicking on these links will take you outside of the Avsoft web site. Please be advised that Avsoft has no control over these third-party sites and, while Avsoft may feature such links, Avsoft will not, at any time, accept liability for these sites.

Policy Modification

We hope that this information has provided you with a better understanding of our strict privacy protection policies. Please note that Avsoft reserves the right to modify these policies at any time. We therefore invite you to periodically consult this section for possible updates and changes.

We ship all orders the day they are received provided:

  1. The order is received prior to 3 PM MST
  2. The order is received on a business days.  Orders received during weekends or holidays will be shipped the next business day following the date of the order.
  3. The selected shipment method is anything but ground or post office.  If you select ground shipment, the order will be shipped within 3 business days of the receipt of your order.  Orders shipped via the mail are shipped the saturday following the day of the order.

Orders will be shipped using the method selected by the customer.

If you place an order and 'game' the system in an attempt to obtain a lower shipping cost, we will:

  1. Either ship the order via the US Mail, or
  2. We will cancel the order and refund your credit card.

If an order is shipped via the US Postal service to a foreign country, we do not offer any guarantees that you will receive your order.

In the event you select a wrong country for a shipping address while checking out of the web store, the store will return an incorrect amount for the shipping.  In this case, at our option, we will:

  • Either cancel the order in its entirety
  • Ship the product using a shipping method with a cost at or below what you paid for
  • Contact you and ask you to make up the difference
  • or ship via US Mail after you supply us with a waiver of liability.

Please note that in either case, your order will most likely be delayed.

 

 

Refund Policy

We will refund your purchase under the following conditions:

  1. You must obtain a Return Merchandise Authorization (RMA) number within 30 days of the date of the sale.  An RMA number can be obtained by sending an email to sales@avsoft.net. Your email must include the date of purchase (off your receipt), the receipt number, and a list of the products that will be returned.
  2. Return the products and a copy of the original sales receipt.  The RMA number must be clearly written on the outside of the box.  The customer is responsible for the cost of returning the products.  We highly suggest that you return the products using a method that will allow you to track the returned items.  We can only issue a refund once we receive the items.
  3. All returned items must be in original condition.  Items that have been damaged due to return shipping or by the customer will not be refunded.
  4. Activated software (downloaded software, or eLearning courses) will not be refunded under any circumstances.   Activation is determined by Avsoft's activation server.  In other words, if the assigned registration shows up in the activation server database, the sale will be considered final and will not be refunded.
  5. Custom products are not refundable.
  6. Laminated graphics or graphics printed in preparation of lamination are not refundable.
  7. Do not return items without an RMA number.  Items returned without an RMA number will not be refunded nor returned.

If the conditions are met, we will refund your credit card for the returned items minus a 15% restocking fee.  However, you should note that the original shipping cost that you were charged will not be refunded under any circumstance.

In the event you purchased software and have activated the software, we can issue a refund under the following conditions (within 30 days of the date of the sales receipt):

  1. The return must be due to problems with the installation or the software is not operating according to our specifications. 
  2. You must give us a reasonable chance to fix the problem, up to and including allowing us to remote into your computer.  If you fail to cooperate in our attempt to correct the problem or do not allow us a reasonable time period to correct the problem, you will not receive a refund.  You agree to allow us to remote into your workstation upon request.
  3. If we successfully corrected the problem and you subsequently claim that the software is not working, we can provide a refund provided you allow us to verify through a remote connection that the software is not working properly.  This remote connection will only be used to verify your claim.
  4. If we remote into your workstation for the purpose of verifying your claim that the software is not working and discover that you have attempted to interfere with the proper functioning of the software (such as moving or deleting files), we will not refund the cost of the software.
  5. Portable Classrooms or Web Based Training will not be refunded if the server indicates that you have been actively using the software.
  6. If you decline to perform database backups for the Portable Classroom, the cost of the Portable classroom is non-refundable.

All refunds will be posted within 15 days of the receipt of the items.

We use UPS for all of our shipments.

We can ship via the US Postal service, upon request.  However, you must acknowledge via email that you will bear all the risks if your order is lost.  Orders shipped by the mail system must be placed using our mail system order form

 

Avsoft Courseware Licensing at a glance

The grid below depicts the various types of courseware licenses we offer.

Deployment Type

 

Web Based

Non-Web Based

License Type

Customer's LMS

Avsoft's LMS

Portable Classroom

(workstation, tablets)

Group License - Date Limited

 

Per User License - Date limited

   

Per User License - Time Limited

   

The Avsoft Licenses are intended to be used by individual users in a training program.  Basically, this means that each student in a program should have their individual log in.  A single user may not use their log in to present a course in a classroom setting.
In the event that it is discovered that an Avsoft license is being used in a classroom setting, that license will be deactivated.

This type of license is ideally suited for airlines with their own training capability.

With this license, an organization purchases access to any number of courses for a set fee and up until a specified date . The organization then distributes access to the courses (either through their own LMS or through Avsoft's LMS).  Any of the selected courses are then accessible on an 'as needed' basis by the student, and the organization does not need to worry about obtaining additional licenses..  Students can be assigned to any combination of courses.

This type of license is ideal for organizations that train a variable, but large number of students.  The delivery cost per student is determined by the number of students that are enrolled in the Learning Management System (LMS).  The delivery cost per user drops as the number of student increases.  Since the license cost is fixed, there is no limit to the time a student can use in any of the courses.

The date limit can be set to any value you require, but is typically set to a minimum of one year. 

Advantages of a Group License - Date Limited:

  • The main benefit of this license is that your organization's students will have access to all the desired courses for the specified period.   Students can be assigned to any course using the LUMS system.
  • Decreasing price per student - your per student cost decreases automatically as you add students to the course(s)
  • Easy budgeting - there is only one cost to budget in a fiscal year.
  • Deliver the courses through your LMS or through Avsoft's LMS.
  • Deliver courses through the Portable Classromm (Avsoft LMS only)
  • Switch between Avsoft LMS and Portable Classroom delivery modes on demand.
  • Dedicated Learning Management System.
  • Optional dedicated server.
  • Custom question and course databases.
  • Full LMS User Management System (LUMS) functionality
  • Unrestricted use of courses for the defined period.
  • Use LMS to deliver your own courses, or third party courses (small additional fee for each user)
  • Create your own courses with the RD3 system.
     

 

Terms:

  • Customization Level:
    • Free Simple Customization.
    • Complex Customization available with a 3 year contract.
  • Fee:
    • One low annual Flat rate.  The rate depends on the number of anticipated users. 
    • The per user cost decreases as the number of users increases.
    • Additional fees for dedicated server/LMS architecture.
  • Contract:  
    • 1 year minimum with automatic renewals.
    • Typically a 3 year term
  • Payment:
    • Wire transfer, check, or electronic transfer
    • Due upon acceptance of the contract

This type of license is ideally suited for organizations that provide training to a variable number of students at different points in time.  These types of organizations include Universities and Type Rating Training Organizations (TRTO).

Course licenses are acquired on an as needed basis through Avsoft's web store.

To better illustrate the concept of the Per User - Date Limited license, we'll take a look at a fictional TRTO called XYZ Training.

XYZ Training provides type rating training on the A320 and the B737NG.  Classes are conducted monthly, and each class lasts 90 days.

In January, XYZ will be training 6 A320 pilots, and 2 B737NG pilots.  After a student signs a training contract, XYZ logs into Avsoft's web store and purchases licenses for each student/course combination.

For the January class, XYZ Training would purchase 6 activation codes for the A320 course, and 2 activation codes for the B737NG course.  After payment is received, the web store will automatically email the training administrator the 8 activation codes.  The training administrator would then issue each student an activation code for the course the student will be training on.

Upon receipt of the activation code, the student would activate the course using the unique code that was emailed.  The activation process grants access to the course associated with the activation code, and the course would then be available for the agreed time period.

The time period is contractually set.  Typically, the period is set at 6 months.  The maximum available period is 12 months.

Advantages of the Per User - Date Limited License:

  • Pay only for what your organization needs.
  • Pay as you go
  • Dedicated section in Avsoft's Learning Management System.
  • Deliver courses through the Portable Classroom.
  • Switch between LMS and Portable Classroom modes on demand.
  • Custom question database
  • Full LMS User Management System (LUMS) functionality
  • Unrestricted use of course for the agreed time period,

Terms:

  • Customization Level:  Free Simple Customization.

Fee:

  • Fixed cost per user/per course.

Contract:

  • Course suitability contract only
  • No minimum number of users per year
  • No commitment
  • LMS Set Up fee required.

Payment:

  • LMS Set up fee: 
    • Wire transfer, check, or electronic transfer
    • Due upon acceptance of the contract
  • Course Activation codes:
    • Payment due at the time course activation codes are generated.
    • Credit card through Avsoft's web store.
    • Wire transfer available for organizations with medium to high training outputs (contract required).

The Per User - Time Limited license is also called the Retail License.  This license can be purchased by anyone through Avsoft's web store.  Each licenses provides 100 hours of course usage.  This type of license is not suitable for airlines and TRTOs/Universities due to the fact that students are not grouped under a dedicated Learning Management System.  This set up prevents a training manager from looking up the student records.

 

Advantages of the Per User - Time Limited license:

  • Access courses through Avsoft's LMS or the Portable Classroom.
  • Switch between LMS and Portable Classroom mode on demand.
  • 100 hours of course usage (sufficient time to complete the course 2 to 3 times, depending on the student's fluency in English)
  • LMS Record Keeping

Terms:

  • Customization level:  None
  • Fee:  set in web store
  • Payment:  Due upon purchase via credit card only.

 

The Course suitability contract  is a contract between a training organization and Avsoft International.  The main purpose of the contract is to specify that the customer acknowledges that the courses the customer wishes to use are suitable for their needs.

The contract specifies the courses to be provided, as well as the time frame allotted to each individual user.

The Course suitability contract  does not commit the customer to a specific number of students per year.

Course and Learning Management System (LMS) customization options depend on the type of corporate license you purchase.  Customization is not available for courses purchased through the web store without Corporate Store Credentials (i.e. the customer must have credentials to access the custom section of the web store).

Corporate License Types
    Per User - Date limited Group License - Date Limited Group License - Date Limited
  Contract Required Course suitability contract  only Yes Yes
  Minimum number of annual Licenses - 25 50
  One time LMS Set Up Fee Yes Yes Yes/No *
1. Module Branding Included Included Included
2. Aircraft Liveries   Included
3. Course Content Modification   Included
4. Metric or Imperial Included  Included Included
5. Conversion of course into variant   Included
6. Inclusion of specific Corporate Information   Included
7. Custom Course Modules   Included
8. Custom Full Course Structure     Included
9. Custom Question Database  Included  Included Included
10. Seed question database with customer's questions.   Included
11. Create Recurrent Ground Courses Included Included Included
12. Exam Generator Included Included Included
13. Create your own courses Included Included Included
14. Convert Existing Courses Included Included Included
15. Learning Management System (LMS) Included   Included Included 
16.  Third Party LMS   Included Included
17. LMS Login Branding  Included  Included Included
18.  Login from your Corporate Web Site   Included Included
19. Custom Domain Name     Included
20. Dedicated Server    
21. User Management:  Included Included  Included
22.  CISEFA Training Management Solution integration   Included  Included 

$ - Additional fees apply

* - Waived for more than 100 annual licenses

Course Customization/Options:

1.  Module Branding:  The first and last scene of each module is branded with the customer's Corporate Logo

2.  Aircraft Liveries:  Screens (scenes) containing an exterior view of the aircraft will include the Corporate livery on the aircraft, when possible.

3.  Course content modification:  The course content is modified to accommodate the customer's specific needs.  Content modification is based on the customer's approved Flight Crew Training Manual, QRH, Maintenance Manual, and internal documentation.  Includes cases where the customer's aircraft/fleet has different equipment that what is presented in the course (for example, different PBEs, oxygen system, power plants, etc...)

4. Metric or Imperial:  The course will include the desired system.  For type A licenses, the customer may have the option, depending on the course design (some courses are only in imperial, or metric)

5.  Conversion of course into variant:  Avsoft will modify the course into a variant aircraft of the customer's choice.  For example, the customer wishes to provide training for the B767-400, so, with this option, Avsoft will convert the B767-300 course into a B767-400 course.

6.  Inclusion of specific Corporate Information:  The course is modified as required in order to include corporate specific information (performance data, equipment modifications, etc...). 

7. Custom Course Modules:  For type C corporate licenses, up to 2 additional custom course modules may be added.

8.  Custom Full Course Structure:  The customer's training department decides which modules to include in the course and the sequence of these modules.

9.  Custom Question Database:  Questions associated with a course are stored in a dedicated database.  Questions are used at the end of each course module, or as part of a final exam.  Each license entitles the customer to a dedicated question database.  The initial custom database consists of the existing course question database.  The questions can then be modified by the customer.   Management of the questions is the responsibility of the customer.

10.  Use customer's existing questions:  With this option, the customer can supply us with their existing questions, and these questions are then stored in the database for use in the course modules or the final exam.  Management of the questions is the responsibility of the customer.

11.  Create Recurrent Ground Courses:  Using the RD3 tools, the customer can create Recurrent Ground Schools (suitable for AQP programs) using selected modules of the course, and sections of the selected modules, if desired.  The creation of recurrent ground schools is the responsibility of the customer.

12.  Exam Generator:  Using the RD3 tools, the customer can manage the creation and delivery of end of modules questions and final exams.  RD3 enables the creation of written exams which can be printed and distributed.

13.  Create your own courses:  Using RD3, customers may create their own courses.  Courses can be created by converting existing power point presentations into Avsoft's database format.  Customers can also use courses built using development tools that create SCORM compliant courses.  Customers are responsible for the SCORM compliance of courses created using third party tools.

14.  Convert Existing Courses:  Using the RD3 workstation application, customers can convert existing power point courses into the RD3 format.

 Learning Management System (LMS) Customization/Options:

15.  Learning Management System: All corporate licenses include the use of Avsoft's Learning Management System

16.  Third Party LMS:  Customer has the option to deliver courses using a third party LMS, including those provided by our competitors.  Customers use the RD3 tools to create the course packages for delivery to their LMS provider.  Customers are responsible for the creation and delivery of these packages.

17.  LMS Login Branding: The login page of the Learning Management System is branded with the customer's corporate logo.  Only available when using Avsoft's Learning Management System.

18.  Login from your Corporate Web Site:  Customer has the option to have their users log into the LMS through their corporate web page.  Only available when using Avsoft's Learning Management System.

19.  Custom Domain Names:  The LMS is accesses through a custom domain name. The customer is responsible for providing the domain name.  Only available when using Avsoft's Learning Management System.

20.  Dedicated Server:  Customers may elect to have the LMS and courses hosted on a dedicated server.  Additional costs apply and depends on the desired location of the server, the types of backups, and the server management requirements specified by the customer's IT Department.  If the customer elects not to use a dedicated server, then the customer's courses and Learning Management system are hosted on a shared server without data segregation (data is comingled with other customer's data).  However, customer data is only visible to the specific customer (i.e. other customers cannot see your data).  Only available when using Avsoft's Learning Management System.

21.  LMS User management:  Available only when using Avsoft's LMS.  This function enables the customer's Training Department to deliver training based on:

- Due Dates

- Qualification

- Lack of qualification

- Special Training

- Remedial Training

22.   CISEFA System Integration:  Integrate the LMS records with the CISEFA Training Management Solution.

No.
The Portable Classroom uses a built in LMS component which requires the software to write information to the database.  CD or DVD is a read only medium and therefore, the portable classroom will not function properly.  If you need to use the Portable Classroom on multiple computers, your only option is to unpack the Portable classroom onto a 2 gigabyte (minimum) USB drive.

Yes.
The requirement is two fold:
1.  A Recurrent Ground School section needs to be created in the Learning Management System (LMS).
2. A user must log in with an active internet connection.  During the log on process, the Portable Classroom will check if there are any new assignments.  New assignments are automatically added to the Portable Classroom.

The Portable Classroom will only work off a local drive.  This drive can either be internal to your work station, or it can be plugged in through a USB port.  In this case, the Portable Classroom will work correctly.
However, if the Portable Classroom is on a drive connected to a different workstation, and you hook up that drive as a network drive on a different computer, the Access Database cannot be opened, and the Portable Classroom will prompt you for a new Log in key. 

Yes.

The Portable Classroom is specifically designed to run several courses.  Students who are assigned to more than one course will have a choice of courses once they log into the Portable Classroom.  The only limitation is the size of the course.  In general, a complete Aircraft Systems course requires approximately 1 gigabyte of space.

Yes.

You can change the questions that are delivered at the end of each module by using the Question Management function of the RD3 system.. 

Once the questions have been changed in the database, the changes will be reflected in the Portable Classroom version of the course.  Changes in the Portable Classroom questions take place when a user logs into the Portable Classroom with an active internet connection.

Yes.

If a particular scene is used in more than one Recurrent Ground School course, all you need to do is to select the desired tag for that scene.

Recurrent Ground School Scene Selection RD3 Web RGS
Screen Selection - RD3 Workstation Screen Selection - RD3 'Cloud'

 

So, for example, if scene 20 of a module is used in more than one Recurrent Ground School, you would simply select the Recurrent Ground School Reference (this is called the RGS tag).

Yes. 

You can easily create a recurrent ground school module from the master course!

You can create a recurrent course:

  • By selecting certain modules of the complete course
  • By selecting specific screens of different modules
  • By a combination of the two above.

  This is done in three easy steps:

1.  If you wish to mark specific screens to use, the tag the screens with the selected Recurrent Ground School tag.
Recurrent Ground School Scene Selection RD3 Web RGS
Screen Selection - RD3 Workstation Screen Selection - RD3 'Cloud'
2.  Create the Recurrent Ground School package for mounting in the Learning Management System
3.  Email the LMS Manager the course package for mounting 

The SCORM package contains the links for the Recurrent Ground School course.  The links have the recurrent ground school tag specified in the url.

RGS Launch String

Yes. 
From the Portable Classroom's point of view, there is no difference between a Recurrent Ground School and a complete course.
A Recurrent Ground School is added to the Portable Classroom when a user has been assigned that course, and the user logs into the Portable Classroom with an active internet connection.

Yes. 

Unlike our competitors, we realize that you may have preferences as to how the interface behaves.  The behavior of the interface is modified using the RD3 Course Settings editor.  This tool enables you to change the settings for both your Web Based Training courses as well as the Portable Classroom.

The CBT Settings editor enables you to change the following behaviors:

Course delivery settings:

  • Force user to view all scenes before testing
  • Force user to view all scenes after failing the end of module test
  • Allow user to retake a test for credit after passing the end of module test (used to improve your grade)
  • Force user to listen to all audio
  • Idle time limit - after this period of inactivity has passed, the module will close itself.
  • Type of glossary allowed:  Traditional text glossary, and/or a Switch Glossary (Lights & Switch guide)
  • Type of delivery allowed:  Page turner, movie style, or both.
  • Scene transition fade in effect
  • Search functionality (enables user to create on the fly a mini course based on a specific search term)

End of module test settings:

  • Select whether questions are selected in random fashion from the questions database, or pick questions sequentially.
  • Select whether the possible answers to a question are displayed in normal order, or random order.
  • Use mandatory questions in the end of module test
  • Use questions that are marked for use in the CBT course only.
  • Allow user to score a question, or wait until the end of the test to score it, or do silent scoring
  • Provide immediate feedback to the user (eg, score on the fly)
  • Set the minimum passing grade for the end of module test.
  • Number of questions to deliver at the end of each course module
  • Select question difficulty level.
  • Select questions from a particular questions database (you can actually place questions in different databases)

Communications settings:

  • Enable/disable Skype messaging (audio and/or video) from within the module
  • Enable/disable Instant Messaging from within the module
  • Enable/disable access to the course bulletin board (forum) from within the module
  • Enable/Disable automated emails of module completion reports
  • Enable/Disable automated emails of course completion reports
  • Enable/Disable the issuing of certificates upon course completion
  • Change the caption of the communications tab
RD3 Workstation Settings Management
Workstation Settings Manager
RD3 'Cloud' Settings Management
Web Course Settings

Yes. 

The behavior of the Portable Classroom is modified by modifying the projects settings using the RD3 system - either the cloud version, or the workstation version. In order to get the changes, all the user needs to do is log onto the Portable Classroom with an active internet connection.

Yes.

For complex customization, we simply require a copy of your approved questions and we'll do all the work to put them in database format, as well as link them with the appropriate sections of the course. For all other licenses, courses include a custom question database. Customers can then modify questions (add/edit/delete) using the Question Editor function of RD3.

"Cloud"  Question Editor
Workstation Question Editor

No. 

The Portable Classroom can run off the workstation's hard drive or a USB drive (also known as a thumb drive).

No. 

The software is designed to display the course content in the available display area.  Therefore, regardless of your screen resolution settings, the course content will use the entire available viewing area.

  1. Log into the LMS using your credentials
  2. Click on ACMS in the upper, left hand corner of the page.
  3. The amount of time remaining/date limit is displayed to the right of the departments you are assigned to:

Once you purchase a downloaded Portable Classroom, you will receive via email download instructions as well as an LMS Log In key.  If you do not receive the email within a few minutes - check your spam box.

Download instructions and the LMS log in key are also available on the receipt for your online purchase.  The receipt can be viewed by clicking on the receipt number on the Thank You page that is displayed after your purchase.

1.  Click on the download link, or ftp into our server to download the desired package.  The link in your email and receipt point directly to the Portable Classroom you purchased.

2.  Save the zipped package on your desktop (or any other folder on your computer). 

3.  Use any type of zip software (win zip, Aladin, etc...) to unzip the package.  If you plan on running the Portable Classroom off your hard drive, then select the location where you would like to save the Portable Classroom - most likely the Program Files folder (you can place it anywhere you wish).  Most zip software will allow you create or rename the output folder.

If you plan on running the Portable Classroom on a USB (thumb) drive (3 Gigabytes minimum), then unzip the content of the zipped file directly onto the USB (thumb) drive.

Once unzipped, the content of the output directory should be:

Hard Drive:

Top folder name/folder name (ex: B737 PC):

If you unzipped the content onto a USB (thumb) drive, then replace C with the applicable drive letter of yout thumb drive.

4.  Double-click the Startup.bat file.  If you get an error (usually due to a security issue), then open the Scrm folder and run the SCRMP.exe file.

The program will launch and you will get the login registration screen:

 

 

 

 

5.  Enter the LMS Login key you received via email (also available from the receipt) and click on Activate. 

6.  From there, just follow the prompts.

Important point:  Once the Portable Classroom has been activated, it 'binds' to the medium you activated it on.  So, if you activate it on your hard drive but you want to run it off a thumb drive, you will need to transfer the license using the built in transfer option.  DO NOT COPY AND PASTE THE FOLDER ONTO A DIFFERENT DRIVE - THIS WILL DISABLE THE PORTABLE CLASSROOM.  This will cause you to contact Technical Support for a paid technical support intervention to fix.

eLearning courses are typically designed in Flash.  They can also be designed using plain HTML, and some vendors are now starting to use HTML5.

The majority of eLearning courses are designed in Flash.  A course is broken down into modules, or topics (ex:  Aircraft General, Electrical, etc...).

In general, most vendors will create one flash file for each module.  The flash file contains all the assets (graphics, animations, audio, videos, etc...).  The end result is an extremely heavy file, with some files reaching 1 gigabyte in size!.

There are numerous problems associated with a single file:

  • Changes to a module require the modification and re-uploading of the file.  Even minor changes such as a text correction, or different graphic require this step.
  • Download times can become excessive since the flash engine will start rendering when approximately 25% of the course has been downloaded
  • Cooperative development is more difficult since multiple inputs must be somehow coordinated
  • It requires a person with Flash Development skills in order to manipulate the file.  Typically, an organization would hire a specialist, which results in additional development costs.
  • Creation of Recurrent Training using parts of the file requires the creation of additional files.  This also requires a specialist.
  • Modification of the module content, such as end of module exams, also requires the modification of the file, followed by an upload.
  • Modifications of the functionality of the flash file (such as the navigation buttons) requires a modification, and sub-sequent re-uploading, of all course modules.
  • Since Flash files do not work on iPads, a module needs to be deployed on the iPad using a different method.  This increases the workload since the module needs to be re-created using a different tool.
  • File updates on the iPad require re-downloading of the entire file.

A more sophisticated approach is to use a flash file that dynamically pulls assets as needed.  This approach makes the updating process easier in that only the asset that is changed needs to be re-uploaded.  However, the other problems outlined above still remain.

Avsoft's international method is even more sophisticated.  Our method also uses a flash interface, but the difference is that the interface is common to all courses.  This file is located in a central location on the server.  Therefore, any changes to the functionality of the file are made one time.  From that point, all courses using that centrally located file will have the same functionality.

The flash file basically reads from a database the content of the course.  This content consists of file paths to graphics, audio, videos, location and functionality of hot spots, questions, narration in text format, etc...

Once the flash interface has obtained the data, it dynamically assembles each screen, and the assets used on a particular screen are then streamed from the server.  The end result is a fast load time of a module.

The flash interface/database combination has significant advantages over the two methods described previously:

  • Module load times are significantly decreased.
  • Updates a extremely easy to make, and do not require re-uploading of huge files.
  • Changes to assets are accomplished by simply uploading the changed file.
  • Cooperative development is simplified:  all individuals involved in the development of a module view the same file from a web browser, and any comments are stored in the database.
  • A flash specialist is not required.  Courses are modified by manipulating the database using either our online RD3 tools, or the work station version of RD3 (Windows only).
  • Versioning is also made easy.  Any changes to the database or the assets is automatically logged.  The version of a module is simply the date/time of the last change!
  • Recurrent training consisting of subsets of a module are also done without the need of a specialist.  Subject Matter Experts simply use the RD3 tool to select the screens to use in a Recurrent Ground Training module.
  • Modifications of the question database are also made using the RD3 tools.  These tools enable Subject Matter Experts to add, edit, and delete questions.
  • Questions can be cross-linked to the section of the module that discusses the answer to the question.
  • Glossaries can be updated without the need to upload anything.
  • Updating of courses delivered on tablets (such as the iPad) are made by simply downloading the changes (such as graphics).
  • Subject Matter Experts can create their own courses using the RD3 tools.  A flash specialist is not required in this case.

 

Access to the Portable Classroom courses is granted through an easy to use web based process.
IMPORTANT NOTE:  The method described here is used to add new users to the LMS/Course.  It is not used to extend an existing user.  Extensions are handled either through the Portable Classroom, or by going through Avsoft Tech Support.  The method to use depends onthe type of agreement you have with Avsoft.
1. Log into the web store with your credentials.  NOTE:  In the LMS, the link that points to the LMS Key Generation process bypasses this first step.  If you use that link to start the LMS Key Generation process, start at step 2.

2. Once logged in, look at the Customized products in the left hand side of the browser.

3. Select the desired aircraft manufacturer. This will expand the product tree to show all aircraft built by the selected manufacturer for which products are available. Next, select the aircraft. This will further expand the tree. Next, select CBTs - Pilots.
 
4. Click on the Custom Portable Classroom link, enter the number of students you would like to add to this particular course, and click on 'Add to Cart'.

5. Repeat the same process if you wish to add students to other courses.
6. When you're ready to complete the process, click on 'Check Out'. This will take you to the billing and shipping information.

7. Check the billing and shipping information. The student access keys will be emailed to the address in the shipping email address field. If you wish to make the changes permanent, click on the 'Update Billing & Shipping Information' button.
After making the desired changes, click on the 'Continue Checkout' button. This will take you to the shipping page.
 
8. Since the student access keys are electronically delivered, the shipping cost is zero, so just click on 'Continue...'

8. If your company is on Credit Card Status, you will be taken to the payment page. Enter the required credit card information and click on submit. Once the payment is accepted, you will be directed to the Receipt page.
If your company is on Invoice Status, you will be taken directly to the Receipt page.
9.  The receipt page consists of two parts:  The download instructions part, and the LMS Login keys for the Portable Classrooms.

If you wish to print out a receipt, you can click on the 'View Receipt' link. This will display a receipt page that you can turn in for payment. It also contains the same information discussed above.
You will also receive a copy of the LMS Login keys (and receipt) through the shipping email address specified on the Billing & Shipping page.
10.  The first step is to download the master copy of the Portable Classroom.  Use the Download Instructions part of the receipt to download the master Portable Classroom.  This file can be saved anywhere on your computer.
11.  Once the file is downloaded, unzip the content of the zipped file into a temporary directory.
12.  Insert a flash drive in your computer, and copy into the root level of the flash drive all the files you have unzipped.  Then, give each student one flash drive containing all the Portable Classroom files.
13.  Due to the length of the LMS Log in keys, it is MUCH MORE efficient to email each student one LMS Key.  The student then copies the LMS Key, launches the Portable Classroom, and paste the LMS Log in key where required.
 
This process is designed so that the STUDENT is the the one who activates the Portable Classroom, using a UNIQUE LMS Log in key.  It is possible for an organization to register all the Portable Classrooms prior to handing the flash drives to the student, but this will cause one or more of the following problems:

  • Since a Portable Classroom is designed to be used by ONE unique student, a unique email address must be supplied for each activation.  Therefore, you will need to invent new email addresses (probably fictitious) in order to register subsequent Portable Classrooms.  This will prevent a user from recovering their user name and/or password should they forget it!
  • If the intent is to 'share' one Portable Classroom amongst several students in order to maximize the usage of a course (eg, use up all the time on the Portable Classroom), you will probably be using a 'generic' user name and password.  Since the Portable Classroom is designed to track individual performance, you will NOT be able to track the efforts of the follow on students since the records can only be erased by using a new LMS Log in key.  If this is what your organization's intent is, it is best to contact us so that we can set the number of allotted study time to an appropriate level.
  • Depending on the amount of study time loaded in each Portable Classroom, you run the risk that a follow on user will not have enough time to complete the course.
  • And more important, if you do not label the Flash Drives correctly, you will run the risk of major confusion if you do not remember which flash drive is assigned which user name , password, and LMS Login key combination.  In this situation, you will NOT be able to recover the credentials via email if you supplied a fictitious email address!

 The best and most efficient way to use a Portable Classroom is as follows:

  • Do not pre-register Portable Classrooms
  • Issue one unique LMS Log in key to each user via EMAIL.  The students can, at your option, download the Portable Classroom package themselves.
  • Do not share one LMS Log in key amongst several students.  The simple rule is: 'one student, one LMS Log in key, one Portable Classroom'.

Access to the Web Based Training courses is granted through an easy to use web based process.

IMPORTANT NOTE:  The method described here is used to add new users (or extend the time for existing users) to the LMS/Course.  

1. Log into the web store with your credentials.  Enter the captcha code in the box above the log in button, and then click 'Log in' Store Lgin
 2. You will then be taken to the Main store page  
 3.  Under 'Select Product Type', use the drop down menu to select 'eLearning Courses'  
 4.  Under 'Select Aircraft', use the drop down menu to select the eLearning course you wish to purchase keys for.  
 5.  Under 'Select Product',  use the drop down menu to select 'Custom eLearning'.  This will display the specific product  

 6.  In the Quantity box, enter the desired number of course accesses required, and click 'Add To Cart'.

If you require the use of a Purchase Order number, please enter the Purchase Order number in the box 'Purchase Order Number'.

To purchase access to different courses (if your organization has several courses), click on the continue shopping and start over at step 3 or 4 above.

 

 7.  When you are done, click on 'Check out'.  This will take you to the 'Billing Information' page.

The fields with the red exclamation points are manatory entries.  On this page, you can also enter a VAT registration number, if one is required.

NOTE:  If you have log in credentials into the store, the fields should be prefilled.  Please make any changes required, and click on 'Update Billing Information & Continue'.  If the information is correct, click on 'Continue checkout...'

If your account is on credit card status, you will proceed to step 8.

If your account is on invoice status, you will proceed to step 9.

 

 8.  If your store account is on credit card status, it means that the purchase needs to be completed by using a credit card (Visa/Master Card).  Select the credit card typ, and enter the credit card number, expiration date, and the 3-digit card security code.  Then, click on 'Submit Payment'.

If your account is on invoice status, you will be taken directly to the receipt page.

 

 9. You will then get your receipt page.  The access to the course will be displayed in the 'eLearning' block of the receipt page.

NOTES:  

- If you are on invoice status,your invoice can be printed by clicking on the 'View/Print Invoice' button.  This is your official invoice.  We do not send invoices separatly.  Wire transfer instructions are printed on the receipt.

- Once you see the receipt page, you can easily distribute the keys by clicking on the 'View Course Keys' button at the top of the page.  See the next step

 

 10. For each usr that you wish to enroll, enter their name and email address in the column adjacent to each key.  Then click on 'Update'  This will associate that access key with a particular person.   We highly recommend that you add your email address in the field labeled 'Send me a copy of each email to the following email address'.  When you click on 'Update...', the web store will send an email with accress instructions to the email address specified in the right hand column of the table.   If you specify an email address in the field above the table, you will get a copy of that email as well.  In the event the intended recipient does not receive the email, ask them to check their spam box.  If it is not there, you will be able to forward your copy of the email to the intended recipient.  

 

NOTES:

- It is not unusual for automated emails to be stuck in the spam box.  They may even be deleted before reaching the recipients email inbox.  The method outlined above will allow you to redistribute the email in case it gets deleted.

- Only keys that have not been activated will show up in the grid.  Once a key has been activated, it will be removed from the list.

- If you distribute a key to a user who subsequently cancels their training, you will be able to redistribute the key to a different user.  In this case, simply change the name and email address associated with that key.

 

Avsoft's courseware can be delivered in one of the following manners:

  • Through Avsoft's Learning Management System (LMS)
  • Through your own LMS using a cross-domain deployment technique
  • Through your own LMS with all required files residing on your server
  • Through the Portable Classroom (thumb drive) with record coordination between the Portable Classroom and Avsoft's LMS.  Record coordination is not available at this time with other Learning Management Systems.

Avsoft Courses  can be viewed:

  • In the Web Based Training mode using any of the popular browsers
  • In the Portable Classroom mode by downloading the Portable Classroom version of the selected course.

 
Web Based Training System Requirements:
In order to view Avsoft's Web based Training courses, you need one of the following set ups:

  1. PC workstation with a recent browser and the latest version of the flash player for PC.
  2. MAC workstation with a recent browser (chrome is recommended) and the latest version of the flash player for MAC.
  3. Android tablet with the Android Flash Player installed
  4. iPad.  In order to view Avsoft's WBT on an ipad, you need to use the Photon Flash Player for iPad.  This is a browser that incorporates the Flash Player, so you should launch this application instead of the safari browser.

Portable Classroom System Requirements:
The Portable Classroom is a PC program at this time.

In order to use the Portable classroom, you need Windows XP or better, approximately 8 GB of hard drive (or USB drive) space, and the flash player.

The Portable Classroom does not function on the MAC computers unless you run it on the PC emulator side of the computer.

The Portable classroom does not work on an ipad or android tablet.  However, we are currently working on such a solution.

RD3, or RD cube, stands for Rapid Design, Development, and Deployment.

RD3 is a set of software tools that are used by Subject Matter Experts (SME) to create, manage, and deploy eLearning courses using Avsoft's database format.

The RD3 tools are available both in the cloud (through Avsoft's Learning Management System), and a workstation (windows only) software.

With RD3, a SME can manage all aspects of a course - from initial development to deployment, and post-deployment maintenance.  These functions can be handled by a SME without the need of a Flash designer/specialist.

The RD3 tools provide the following abilities/functionalities:

Users assigned to Avsoft's Learning Management System are assigned a role. A role is basically a set of permissions that dictate what the user is allowed to do in the LMS.

Role Available Course Permissions
Student Access - This Course The course specified in the product code/SKU
  • View one Course
  • View own results
  • View/Print course completion certificates
Student Access - Multiple Courses All courses available to the organization (custom courses only)
  • View all organization Courses
  • View own results
  • View/Print course completion certificates
Instructor Access - This Course The course specified in the product code/SKU
  • View one Course
  • View records of all students assigned to the course
  • Manage Student Activities (Due Dates, etc...)
  • Manage certain aspects of a course (manage questions, Recurrent Ground School Building, Build Your Own Course)
Instructor Access - All Courses All courses available to the organization (custom courses only)
  • View all organization Courses
  • View records of all students assigned to all courses
  • Manage Student Activities (Due Dates, etc...)
  • Reassign Users to different courses
  • Manage certain aspects of a course (manage questions, Recurrent Ground School Building, Build Your Own Course)
Admin Access All courses available to the organization (custom courses only)
  • View all organization Courses
  • View records of all students assigned to all courses
  • Manage Student Activities (Due Dates, etc...)
  • Reassign Users to different courses
  • Manage certain aspects of a course (manage questions, Recurrent Ground School Building, Build Your Own Course)
  • Manage Course Documents
  • Change User roles
  • Manage layout of the LMS course department

 

Tablet Delivery

FAQs about viewing courses on a tablet

An internet connection is only required to activate the course the first time. Once the course has been activated, you can view the course(s) without an internet connection.

An internet connection is also required to synchronize records with the Learning Management System. This process will take place anytime you launch the App with an active internet connection.

We have an App for the following tablets:
- Ipad
- Android

We do not support phones for the simple reason that the screen is too small on these devices.

 

Course access purchased through the webstore without a corporate login are called 'Retail Licenses'.

The table below summarizes the differences between the various retail licenses.

License Type Features
100 hours of access
  • Time is decremented only when viewing a module
  • Typical course takes 20 to 30 hours, so the 100 hours will provide at least 3 to 4 years of availability.
  • No date limit associated with the time usage. Course is available as long as there is remaining time.
  • Best Value!
15 days of access
  • Course available for number of days specified, starting on the date/time the course was activated
  • Course access can be re-instated by purchasing an additional license.
30 days of access
60 days of access
90 days of access

You can create several types of reports that can be either emailed to a specific student, other individuals (such as instructors), or both.  In addition, reports can be delivered through the internal LMS Messaging system to a specific student, other individuals (such as instructors), or both.
You can create any one of the following types of reports (you can create several reports for each event):

  • A module completion report:  This type of report is delivered through the selected mean and provides the following information: date/time of completion, the grade on the end of module final exam, and the amount of time spent in the module.  This type of report can be set up to be delivered when a module is passed, when a module has been failed, or when a module has been passed or failed.
  • A course completion report:  This type of report is delivered through the selected mean.  This type of report can be set up to be delivered when a student passes a complete course, when a student fails a course, or when a student passes or fails a course.  The course completion report provides the following information:
    • date/time of completion of the course (all modules have been taken by a student)
    • the grade at the end of each module final exam
    • the amount of time spent in the course. 
  • A course series completion report (also known as a section completion report):  This type of report is delivered through the selected mean.  This type of report can be set up to be delivered when a student passes a series of complete courses, when a student fails a series of complete courses, or when a student passes or fails a series of complete courses.  The course series completion report provides the following information:
    • date/time of completion of the course series (all modules in all courses have been taken by a student)
    • the composite grade of each course
    • the amount of time spent in each course. 
  • Failure to complete training report:  This type of report is generated when a series of courses have not been completed by a certain date.
  • Upcoming training report:  A report can be generated to indicate that training is available to a specific user.  The report can be based on a student's due month, or on a specified date.  This type of report can be generated on a selected number of months or date prior to the due date or specific training completion date.
     

 

Yes. 

The LMS assigns a role to each user.  The basic roles are students and teachers.  Your LMS can be set up so that students can access certain content (such as the course and their individual reports), and instructors can access all the content.  Avsoft's LMS flexible role system enables allows us to create different roles with different levels of access.  For example, we can set it up so that one type of teacher (called an editing teacher) can modify the layout of the course content, and another type of teacher (called a teacher) can only view student reports.

Two types of Excel format reports can be downloaded and saved to your work station:

  • Course Synopsis Reports
  • Individual Student Detailed Report

The Course Synopsis Report provides an overview of student grades in a particular course. The grade represents the average of the end of module exams delivered at the end of each course module. Click here to view an example of a Course Synopsis Report. 

The Individual Student Detailed Report provides a detailed report of all information tracked by the Learning Management System. 

No. 

The LMS Log in keys are used to add NEW users to the LMS only.  The LMS Log in key is in effect a student ID, so issuing a new LMS log in key to an existing user will only confuse matters.

Instead, you just need to renew your license.  If you are using the Block Hour license, it is simply a matter of refilling your block through our web store.  If you have one of the other licenses, you simply need to extend the license period.  The mechanics of the renewal process depend on the type of agreement you have with Avsoft.

Yes. 

This option is controlled through the CBT Settings editor.  Using this setting, you select the courses that need to be completed before issuing a certificate.

Access to the LMS is granted through the use of an 'LMS Sign Up' key (also known as an LMS Log in key).

This key is a unique string of alpha-numeric characters.  The keys are used one time to add users to our LMS.  Once the key has been used, it cannot be used by another person that needs to join the LMS.

 

The keys are distributed through Avsoft's web store and emailed to the different users for activation. 

  • Click here to see how LMS Sign Up keys are acquired.
  • Click here to see how the people you want to sign up join the LMS.

 There are two ways to recover your user name and password:

  • Using the LMS Log in key
  • Using your email address

If you have activated the LMS Log in key, but have not yet accessed the LMS yet, your selected user name and password can only be recovered using the LMS Log in key.  The reason is that you have not filled out your profile, which includes your email address.

If you have activated the LMS log in key, and you have previously accessed the LMS, you would have filled out a profile, including your email address.  In this case, you will be able to recover your user name and password using the email address only.

Your training department will issue you an LMS Sign up Key.  This key is usually sent via email.  The message body should contain something similar to the following:

LMS Sign Up Key email

If the message contains ''You can activate your log in key by clicking here", click on the word here.

If the message does not contain that statement, copy the link in the email and paste it in the address bar of your browser.  This will open the LMS Sign up key activation window.  The image below shows both cases:

Activating a key - first step

Regardless of whether you clicked on the 'here' link or you copied the link in your email, you will be directed to the LMS Key activation window:

LMS Key activation window

You'll notice that the activation key that you were issued has already been pre-filled, and the course the key is assigned to has already been selected as well (see black box in the image above).

The next step is to pick a user name and password combination.  This username and password is then used to access the course(s) you have been assigned to.

For the user ID, pick something that you can remember.  As a matter of convention, Avsoft usually uses the person's first initial, followed by an underscore, followed by their last name (ex:  j_doe).  You don't have to do it this way, though.  Just pick something that you'll remember.  DO NOT USE YOUR LMS SIGN UP KEY as the username unless you want to memorize it!

Next, pick a password.  You'll be asked to retype it.  Finally, click on the 'Submit' button to activate your key.  NOTE:  once a key has been activated, it can no longer be used to activate the course.  Each LMS user is assigned a unique LMS Key.  The image below depicts the steps described here.

Username-Password selection window

Once your username and password combination has been submitted, you will be redirected to the LMS log in page.  The LMS login page will be branded with your company's logo.  The LMS Sign In page is the page you will use every time you want to log into the LMS.  Therefore, at this point, you should bookmark the page.  If you forget to bookmark your page, you can always access the LMS Sign In page by going to our web site and clicking on the LMS link.  The LMS Sign In page is used to access the LMS. 

Enter your username and password and click on the Login button:

LMS Sign In

The first time you log into Avsoft's LMS, you will be asked to fill out personal information.  All blocks marked with a red * are mandatory.  NOTE: This information is used to manage users of the LMS only.  This information is not shared with outside parties. 

The email address is especially important since it is used by the LMS to communicate with you, so if you use a fictitious email address, you will not get any emails from the LMS.  For example, this email address is used in case you need to recover your LMS credentials.

Since the description field is mandatory, you need to put some information there (whatever you wish).  When you are finished with your entries, click on the 'Update Profile' button:

 

LMS Profile

This will take you to the Profile Confirmation page.  To access the course, look for the blue ACMS link in the upper, left hand corner of the window, under the company logo:

  Profile Confirmation Page

To enter the training area, click on the ACMS link.  To enter a particluar course, click on the desired link in the center of the page (in this example, the course is for B737-400 Pilot Training):

Course Main Page

The Training Area is divided into three distinct parts:

  • A Courses Block:  this area provides you with links to the various courses in this particular training department.
  • Documents:  This area contains links to several documents.
  • An instructor area:  if you are not an instructor in this particular department, you will not see any links in this block.  Otherwise, you'll notice links to various pages used to manage the courses.

The first task on this page is to verify your system's configuration.  In the left hand side, look for a block with the label 'System Configuration'.  This block will tell you if your workstation is configured properly.  The System Configuration block is highlighted in red in the graphic below:

System Configuration Check

Once your system is configured properly, you can then start your studies.  Look for the desired Course link in the center block labeled 'Courses:'

Enter course

Click on the course to see the course breakdown:

Course tree

The course tree is used to launch one of the course's modules (such as electrical).  Click on the desired link and enjoy!  The LMS will take care of the rest!

For security purposes, and to protect the LMS from automated attacks, we have incorporated a visual CAPTCHA to control the login button.

A CAPTCHA is a type of challenge-response test used in computing as an attempt to ensure that the response is generated by a person.

When you access the LMS page, the Login button is disabled.

Login button disabled

After you enter your username and password, you need to answer the CAPTCHA.  In the right hand side is the outline of an object.  In the example above, the outline represents a propeller. 

To enable the log in button, you need to use your mouse and drag the corresponding object on the left hand side over the outline on the right hand side.  So, in this example, drag the propeller on the left side over the outline of the propeller in the right hand box.  You can also double-click the corresponding object on the left side to move it into the box containing the outline.  Note:  if your internet connection is slow, you may need to wait a few seconds for the response from the server.

Drag the CAPTCHA image

Note:  when dragging an object, you need to place it in the middle of the right, hand box.  If you don't, the object will return to its original position.

If you dropped the incorrect object, the box will turn red and the log in button remains greyed out.  In this case, click on the refresh tab in the upper, left hand corner of the captcha.

Incorrect CAPTCHA

 

If you draged the correct object into the right hand box, the box will turn green, and the login button will be enabled.

 

Correct CAPTCHA

 

User's in Avsoft's Learning Management System are assigned one of three roles:

  • Student:
    • Students can only view courses in the departments they are assigned to.
    • Students can be assigned to a single department or multiple departments.
    • Students can only view their own records.
  • Instructor:
    • Instructors can view courses in the departments they are assigned to.
    • Instructors can be assigned to a single department or multiple departments.
    • Instructors can view all student records in the departments they are assigned to.
  • Admin:
    • Admins are assigned to all departments associated with an organization
    • Admins can view all courses in all departments
    • Admins can view all student and instructor records
    • Admins can modify the layout of departments, as well as add courses and sections to a department.

 

 

 

Avsoft's Learning Management System provides the following features to help you make the most out of your training budget:

  • Analyze Course Performance
  • Bulletin Boards (also known as Forums)
  • Chat with students and instructors 
  • Course backups (backup course data)
  • Course restore (restore course data)
  • Create new courses, or modify existing ones
  • Databases - create databases to track any type of information
  • Display Upcoming Events
  • Enrollment Management
  • Event Scheduling - Schedule course and individual events
  • Equipment/Room Scheduling - Reserve rooms and equipment ahead of time
  • Email individual students or all students
  • File sharing - upload files to share with students
  • Frequently Asked Questions
  • Forums (Bulletin boards) to discuss any topic.  Forums can be simple information feeds, moderated, or unmoderated forums.
  • Glossary - create glossaries on any topic.
  • Maintain course content through the Maintenance Forum
  • Manage Course Delivery settings
  • Manage custom questions database.  These are the questions that are delivered at the end of each CBT module, or through an online final exam.
  • Manage Student Enrollment
  • Manage Recurrent Training
  • N-tier architecture - You can assign various roles for each user, from LMS adminsitrator all the way down to individual student.  Additional roles (and capabilities) can be created on demand.
  • News - Organization and Course level news
  • Receive posts to the forums via email
  • Display RSS feeds
  • Student Reports
  • Student Tracking - view every click made by a student while in the Learning management System
  • Surveys - Conduct any type of survey to obtain any type of feedback you may require (quality of training, quality of course, etc...)
  • Upload your own Scorm Compliant Courses
  • Webcast (conduct classes over the internet)
  • Wikis

A Course Completion Report is a report that is sent automatically by the Learning Management System.  This report is sent to a designated email address.

The Course Completion Report notifies you that a particular student has completed a particular course.  The report provides the results of the end of module test for each module, as well as the student's average course grade and total time in course. 

Sample Course Completion Report

A Learning Management System (commonly abbreviated as LMS) is a web based software application for the administration, documentation, tracking, and reporting of training programs, classroom and online events, e-learning programs, and training content.

A Module Completion Report is a report that is automatically emailed by the Learning Management System  when a student passes or fails a particular course module.  The report specifies the student's name, the course, the module, and the status (Pass/Fail) of the module. 

Module Completion Report

An overview report shows a complete list of modules for a particular course.  The overview report shows the status of each module (not attempted, incomplete, passed, fail, etc...).  If a student has take the test associated with a particular module, the grade for that test will be displayed as well.  A Track details link provides access to a detailed report for a particular module.

 

The time in the report indicates the cummultive amount of time the student has spent in a particular module.  Instructors have access to a report that provides a detailed analysis of the average course times for each modle.

Example of an overview report:

Doe, John

attempt: 1

Title Status Time Score  
CRJ200 CBT        
Passed Aircraft General Passed 00:46:17.00 100 Track details
Passed Exterior Lighting Passed 00:20:40.00 100 Track details
Passed Interior Lighting Passed 00:58:16.00 90 Track details
Incomplete EICAS Incomplete 00:00:20.00   Track details
Passed Emergency Equipment Passed 00:36:02.00 100 Track details
Not attempted Electrical Not attempted      
Passed Fire Protection Passed 00:50:43.00 87 Track details
Passed Fuel Passed 00:31:47.00 100 Track details
Passed APU Passed 00:47:56.00 90 Track details
Incomplete Engines Incomplete 00:12:17.00   Track details
Passed Hydraulics Passed 00:56:57.00 83 Track details
Failed Landing Gear Failed 02:42:59.00 50 Track details
Failed Brakes Failed 00:11:29.00 66 Track details
Failed Nose wheel steering Failed 00:04:40.00 66 Track details
Passed Flight Controls Passed 00:49:27.00 85 Track details
Passed Pneumatics Passed 00:15:30.00 100 Track details
Passed Air Conditioning Passed 00:29:10.00 80 Track details
Passed Pressurization Passed 00:30:15.00 100 Track details
Passed Ice - Rain Protection Passed 00:29:52.00 100 Track details
Not attempted Oxygen Not attempted      
Incomplete Flight Instruments Incomplete 00:00:37.00   Track details
Passed Communications Passed 01:15:38.00 88 Track details
Not attempted Navigation Not attempted      
Incomplete Autoflight Incomplete 00:00:09.00   Track details

The timeline reports shows a user's activities on a scrollable time scale.

The time scale is divided into three bands.  Each band can be scrolled to the left or right by click/drag action.

The light grey band shows a 21 minute period of time.  This band is called the fine time scale.

Fine time scale

The medium shade grey scale is the daily time scale.  Scrolling this tape left or right will enable you to select a particular day.

Daily tape

 

The dark shade grey scale is the monthly time scale.  Scrolling this tape left or right will enable you to select a particular month.

Monthly time scale

Periods of activity on the daily and monthly time scales are indicated by blue vertical tick marks.

Activity indicators

 

Scroll one of the types will cause the other two tapes to scroll in the same direction.

The details of a particular event can be examined by clicking on the grey circle to the left of the user's name.

Event Details

Clicking on the link in the event detail box will open a web page and show you the screen the student was looking at

The following information is contained in the detailed report:

Raw score - the end of module test score or final exam score as determined by the software.  It is simply the number of questions answered correctly divided by the number of questions presented.

Max score - The maximum permissible score for a test.

Status - the status of the particular module.  Possible values are:  not attempted, incomplete, completed, pass,or fail.

Time -The amount of total time spent (aggregate value) by the student in a module.  The format is HH:MM:SS.S. 

cmi.core.exit - the method used by the student to exit the module.

cmi.core.lesson_location - this is the bookmark.  A bookmark is where in the course the student left the module to return to the main menu.  So, if there are 50 pages in a module and the student is on page 25 and decides to quit, the bookmark will be set to 25.  When the student returns to this particular module, the software will return the student to page 25.  Once a test has been attempted (pass or fail), the bookmark is automatically reset to zero.

cmi.interactions_0.id - This is the ID number of the question answered by the student.  An instructor can look up the questions using the ID number.

 cmi.interactions_0.latency - The amount of time the student took to answer the particular question.   The format is HH:MM:SS.S

cmi.interactions_0.result - Indicates whether the student picked the correct or incorrect answer.  The possible values are correct or wrong.

cmi.interactions_0.student_response - The answer picked by the student.  This is used in case the instructor wishes to look up the question and see which answer the student picked.  This enables training organizations to improve questions over a period of time (eg, eliminate any potentially confusing questions and answers)

cmi.interactions_1.time - The time (GMT) when the student answered the question.

NOTE:  The digit before the second period (ex:  _1.time) indicates the question index.  The index is zero based.  If 5 questions were delivered at the end of a module, the LMS will store results using _0. for the first question, _1. for the second question, etc...

cmi.student_preference.audio - Indicates the audio volume the student was using in the last module.  This value is then used to set the audio volume when the student launches another module.

cmi.student_preference.text - This value indicates if the student was reading the narration text in addition to listening to the audio.  The position and size of the narration box is stored in the cmi.suspend_data entry of the detailed report.

CRJ2 Aircraft Systems

Exterior Lighting

Doe, John
Passed 01:26:36.00
Score: 100
 


Track details

General data

Element Value
Raw score 100
Max score 100
Status passed
Time 01:26:36.00

Other Tracks

Element Value
cmi.core.exit logout
cmi.core.lesson_location 0
cmi.interactions_0.id 223
cmi.interactions_0.latency 00:00:11
cmi.interactions_0.result correct
cmi.interactions_0.student_response D
cmi.interactions_0.time 13:20:45
cmi.interactions_0.type choice
cmi.interactions_0.weighting 1
cmi.interactions_1.id 224
cmi.interactions_1.latency 00:00:14
cmi.interactions_1.result correct
cmi.interactions_1.student_response A
cmi.interactions_1.time 13:21:01
cmi.interactions_1.type choice
cmi.interactions_1.weighting 1
cmi.student_preference.audio 100
cmi.student_preference.text -1
cmi.suspend_data -295,0

There are three types of student reports:

  • Overview Reports
  • Detailed Reports
  • Timeline reports

There three types of course reports:

  • Course synopsis reports
  • Log Reports
  • Activity Reports

In addition, you can elect to receive two different types of reports via email:

  • A Module Completion Report
  • A Course Completion Report

Avsoft's Learning Management System (LMS) supports both Scorm 1.2 and Scorm 2004, 4th edition.

The LMS automatically detects and uses the version of Scorm the course (SCOs)  is attempting to use.

This occurs because there is not enough room on the drive where the Portable Classroom is launched from.  This typically occurs when you download a Portable Classroom package and unzip the contents of the package into the same drive.  In order to fix this problem, simply delete the zipped package that you extracted the Portable Classroom from.  You don't need to delete it, but the zipped package must be moved to a different drive.  This should free up between 500 Mb and 1 Gb and allow your Portable Classroom to function properly.

Follow these steps:

  1. Download the latest package for the desired course.
  2. Unzip the package on the new computer.   You must unzip the content of the package.  You cannot run the Portable classroom from within the zipped package.
  3. On the computer that is currently hosting the Portable Classroom, establish an internet connection, launch the Portable Classroom, log in and click on the 'Transfer' button.  You will automatically receive an email with a new login key for the new computer.  The web service will email the new key to the email address you used when you registered the original Portable Classroom.  Retrieve the login key from your email (if you don't receive it, check your spam box).
  4. On the new computer, activate the Portable Classroom using the new login key.  Your records will automatically transfer during the registration process.

Click on one of the links below to download the latest Portable Classroom package for a particular aircraft (if there is no link, the package is not yet available): 

Portable Classroom - Course
Package File Name
Portable Classroom version

A320 (Pilots)

pcA320-C16.zip 
3.0.1.13 

ATR42-300 (Pilots)

 
 

ATR42-500 (Pilots)

 
 

B737-300/500 (Pilots)

pcB735-C16.zip
3.0.1.13

B737-300/500 w/ -400 differences (Pilots)

pcB73F-C16.zip 
3.0.1.13 

B737-400 (Pilots)

pcB734-C16.zip
3.0.1.13

B737-700 (Pilots)

pcB737-C16.zip
3.0.1.13

B737-700 (Maintenance)

pcMB737-C16.zip
3.0.1.13 

B737-700 w/ -800 differences (Pilots)

pcB73E-c16.zip 
3.0.1.13 

B757-200 (Pilots)

pcB752-C16.zip
3.0.1.13

CRJ200 (Pilots)

pcCRJ2-C16.zip
3.0.1.13

CRJ200 w/ 900 differences (Pilots)

pcCRJB-C16.zip
3.0.1.13

CRJ700 (Pilots)

pcCRJ7-C16.zip
3.0.1.13

Dash8-300 (Pilots)

pcDH83-C16.zip
3.0.1.13

Dash8-300 w/ 100 differences (Pilots)

 pcDH8B-C16.zip
3.0.1.13 

Dash8-400 (Pilots)

pcDH84-C16.zip
3.0.1.13

Dash8-400 (Maintenance)

pcMDH84-C16.zip
3.0.1.13 

E145 (Pilots)

pcE145-C16.zip
3.0.1.13

Just follow these steps:

  1. Locate the Directory containing the portable classroom
  2. Open the SCRM directory
  3. Locate the SCRMP.exe file
  4. Right click SCRMP.exe file and select send to->Desktop (Create shortcut)

This will place a shortcut on your desktop.  Note that this may not work if you're running the portable classroom off a portable drive.  This is due to the fact that the operating system assigns a drive letter to a USB drive on the fly, and the drive letter may not always be the same.

 The problem is due to the security settings in Vista. Please run the application as an "administrator". In order to do that:

1.       Open windows explorer and locate the executable file “SCRMP.exe”
2.       Right click on the “SCRMP.exe” file and select “properties”
3.       Select the check box ”Run as administrator”
4.       Click OK and restart the application

It is strongly recommended to disable the antivirus software or to add the Portable Classroom executable file SCRMP.exe of the program to the list of trusted application before beginning of the activation process.

The problem is related to your security settings for flash player, in order to function correctly flash player must be able to store some of the information on local/client machine. In order to fix this problem please do the following:

  1. On the course module form window please do right click and select “Settings” option,
  2. On the pop up click “Advanced…” – it will take you to “Flash player help” web site
  3. Please click on “Global Security Settings Panel” under “Settings Manager”
  4. Click on “Edit location/Add Location”
  5. Paste the path to the “scrm.swf” file into the text box,  example: “C:\TheLocation\scrm\scrm.swf “
  6. Click “Confirm”

It is the exact same course.  The course interface is identical; in fact, it is the same interface as the one used for web based training courses.
The real difference between the Portable Classroom course and the Web Based Training course is the Learning Management System (LMS) that delivers the courseware.  The online LMS is a web application, whereas the one included with the Portable Classroom is a workstation application.

We currently have Portable Classrooms for:

  • A320 Aircraft Systems (Pilots) 
  • B737-300/500 Aircraft Systems (Pilots)
  • B737-300/500 w/400 differences Aircraft Systems (Pilots)
  • B737-400 (Pilots)
  • B737-700 Aircraft Systems (Pilots)
  • B737-700 w/800 differences Aircraft Systems (Pilots)
  • B737-700 Aircraft Systems (Maintenance)
  • B757-200 Aircraft Systems (Pilots)
  • CRJ200 Aircraft Systems (Pilots)
  • CRJ200 w/ 900 differences Aircraft Systems (Pilots)
  • CRJ700 Aircraft Systems (Pilots)
  • Dash8-300 Aircraft Systems (Pilots)
  • Dash8-300 w/ -100 differences Aircraft Systems (Pilots)
  • Dash8-400 Aircraft Systems (Pilots)
  • Dash8-400 Aircraft Systems (Maintenance)
  • EMB145 Aircraft Systems (Pilots)

In addition, we have Portable Classrooms for the following General Subjects:

  • Dangerous Goods
  • Low Visibility Operations

Your Portable Classroom may be disabled for one of two reasons.

1) You have run out of the time allotted for your Portable Classroom. All retail version of the Portable Classroom expire after 100 hours of use. If you are part of an airlines or training center, you may have more or less time. Ask your instructor or training manager for the exact number of course hours.
 
2) You or Your Company as failed to pay, in full, the balance due for the Portable Classroom log in key(s). 15 days after your invoice’s due date, if your balance with Avsoft is not settled, your Portable Classroom will be disabled.  A new registration key can be reissued to you; however you or your company must first settle the outstanding invoice.
 
  • A new log in key will be issued at a cost of $75 per log in key.  The reset fee must be settled by credit card prior to the issuance of the replacement log in key. To begin this process, call our sales department at 303-750-5084 ext 100, or contact us at sales@avsoft.net.

Here at Avsoft, we call our Computer Based Training (CBT) courseware, not software, for the specific reason that the Portable Classroom is not some random software tool but an actual course or class. At a college, you pay a set tuition fee for one semester's worth of training in a particular field. Later on, if you decide you need to brush up on that training again, you can’t just walk back into the classroom. You have to go to the administrative office, sign-up for the class and pay the tuition again. The portable classroom works the same way.

At Avsoft, we do understand that training to be a pilot can be quite costly, so with the purchase of your Portable Classroom we give you an extra 2 “semesters” worth of training. It takes the average person 30-35 hours to complete a CBT (to finish a “semester”) which means you have the luxury of going through the CBT 3 times before running out of time.

The Portable Classroom is a Computer Based Training software (usually for aircraft systems) that is designed to run off a USB drive.  This allows the program to run on any computer that has the appropriate system requirements.  The Portable Classroom incorporates a mini Learning Management System, or LMS.  This LMS will record your activities such as total time in course, bookmarks, pass/fail status of each module and more.  The Portable Classroom can upload these results to Avsoft's Learning Management System so that your training manager can follow your progress.  It can also produce printed reports that can be turned in.

1.  One of the following Operating Systems:

  • Windows 98
  • Windows 98 Second Edition
  • Windows ME
  • Windows 2000 Service Pack 3
  • Windows Server 2003
  • Windows XP Service Pack 2
  • Any version of Vista
  • Windows 7

2.  The dot net framework 2.0 or higher

3.  Flash Player version 9.0 or higher with the appropriate permissions.

4.  3 Gigabytes of hard Drive or Thumb Drive space.

The Portable Classroom will run on Intel-based Macs .  It will also run on older MAC computers, but this will require the installation a PC emulator software (including a windows operating system).

Yes. 

We have several customized versions of our Quick Study Guides that have been delivered to several training centers throughout the world.

Yes. 

The Quick Study guide is a great way to review the entire cockpit just prior to final exam.  It is also very useful when you go back to the training center for your annual reccurent training as it is a great way to refresh your memory.

The Quick Study Guide is a book that reviews all the controls and indicators in the flight deck.  Each aircraft system control and indicator is reviewed in detail, including EICAS messages for glass cockpit aircraft.  The best way to visualize how the Quick Study Guide is organized is to imagine an aircraft manual without the text and only the graphics of the control panels.  But you can also view an example of the Boeing B737NG quick Guide here.

The Quick Study Guide is a booklet that measures 8.5 inches (21.6 cm) x 5.5 inches (14 cm)..  The thickness of the book varies with the aircraft.  In general, the bigger the aircraft, the thicker the book.

 

The bound version is bound using a comb binding.

The 7-hole punch version has 7-holes which allows the study guide to be placed in a Jeppesen size manual.

The image to the right shows the difference between the bound and 7-hole punch versions.

 

The Quick Study Guide contains the exact same information as the Lights & Switch Guide, except that the Lights & Switch Guide is in electronic format versus the Quick Study Guide which is printed.  In fact, the Quick Study Guide is created after the Lights & Switch Guide by exporting the content of the Lights & Switch Guide and formatting it to fit the booklet size.

One important difference is that you can modify the content of the Lights & Switch Guide since it is in electronic format.

It depends on the software.

The Lights & Switch Guide and the Pro Systems Review software are not designed to run off a portable device.  They must be installed on a permanent hard drive.  The registration routine for these programs is based on a system configuration method, so if you install the software on a USB drive and move it around from one computer to another, the licensing routine will detect this and disable the software.

The Portable Classroom is specifically designed to run off a portable storage device, although it will run as well if you place it on a hard drive.

Yes.
If you want to use an Avsoft Windows-only application and you have a copy of Windows XP or Windows Vista, you have a few options:

  • If you want to run Windows natively — as if your Mac were a PC — you can use Boot Camp, which was included with Mac OS X Leopard on every new Mac.
  • If you want to run Mac OS X and Windows side by side, you can purchase Parallels Desktop for Mac or VMware Fusion. Install one of these applications, and you can use Windows programs right next to your Mac applications, without having to restart.

We offer phone technical support for Corporate Customers only.

In general, using the phone for technical support proves to be extremely inefficient, and therefore, we offer the solution below.

For all others, we offer support over email or through a remote desktop connection.

In order to do a remote desktop connection, you need to download the teamviewer application.

 Once you install the application, you need to coordinate with us via email at support2@avsoft.net.  This involves providing us with the access code as well as making an appointment so that we can access your workstation.

All of our software will run on Intel-based Macs .  It will also run on older MAC computers, but this will require the installation a PC emulator software.

Yes.

... but you need to run the software as an administrator.  Failing to run the program as an administrator prevents the program from interacting with the database and therefore the program won't function properly.

This FAQ is for users having problem viewing the WBT content on Mac computers using Safari web browser.

Safari that has worked dozens of times before, now is preventing audio and images from opening entirely.

Please try the following:

  • 1. Try to open the image: https://www.avsoft.ws/courses/crj2-c16/AircraftGeneral/AircraftGeneral-1...
  • 2. If the page will not open with the image, click on the image placeholder - you will most likely get message
    "The website https://www.avsoft.ws requires a client certificate"
    - on this certificate form you will have most likely just one certificate, so no selection is possible, and when you click continue it will display the same message, if you will have multiple, selecting any of them will go back and display the same message
  • 3. Open your Keychain access; Finder>Applications>Utilities>Keychain Access
  • 4. Search for the same name of the certificate(s) that showed up in the certificate window above, and delete them all.
  • 5. Close and restart the Safari

This is a security issue.  To get around this, run the scrm.exe executable.  This executable is in the scrm directory.
 

Registration codes come in four flavors: 

  • The Pro Systems Review (Quiz master)
  • The Lights & Switch Guide
  • The Portable Classroom
  • The Web based Training course.

For the Pro Systems Review and the Lights & Switch Guide, the format is XXXXYY.  XXXX is an internal aircraft used at Avsoft.  YY is a two character code that identifies the program.  YY can either be SR (for the Pro Systems Review), or LA (for the Lights & Switch Guide).
So, for example, A320SR is a registration code for the A320 Pro Systems Review.  B744LA is a registration code for the B747-400 Lights & Switch Guide.
All Portable Classroom codes start with LMSSPC.  All Web Based Training log in keys start with LMSACT.

You can run an executable as an administrator by right-clicking on the executable icon and selecting 'Run as administrator.   You can do the same thing on the shortcut on your desktop.

If you wish to set a program to always run as administrator, you can modify the shortcut on your desktop.

All shortcuts in Windows Vista have a special property that you can set that will allow the application to run as Administrator.

To set this property, just right-click on the shortcut, and click the Advanced button on the Shortcut page to get to the Advanced Properties dialog.

You’ll see a dialog with a checkbox for “Run as administrator”.

From now on, the application will always run as administrator if you use the shortcut to launch it.

OPTION ONE:
Using a Keyboard Shortcut
Note
  This will allow you to temporarily run a program as an administrator once until you close it.  

1. Press and hold Ctrl+Shift while opening the program.

2. If prompted by UAC, then click on Yes to apply permission to allow the program to run with full permission as an Administrator.
NOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.

OPTION TWO:
Using the Program Context Menu

Note
  This will allow you to temporarily run a program as an administrator once until you close it.  

1. Right click on the program shortcut or program .exe file, and click on Run as administrator. (See screenshot below)

Run as Administrator-context_menu.jpg

2. If prompted by UAC, then click on Yes to apply permission to allow the program to run with full permission as an administrator.
NOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.

OPTION THREE:
Using Compatibility Mode

Note
  This will allow you to always have the program run as an administrator when you open it.  

1. Right click on the program shortcut or program .exe file, then click on Properties, and on the Compatibility tab. (See screenshots below)
NOTE: If you are doing this while logged on as a standard user instead of an administrator, then you will need to also click on the Change settings for all users button and type in the administrator's password.

Run as Administrator-compatibility_mode1.jpgRun as Administrator-compatibility_mode2.jpg

2. To Always Run this Program as an Administrator -

A) Check the Run this program as an administrator box, and click on OK. (See screenshots above)

3. To Not Always Run this Program as an Administrator -

A) Uncheck the Run this program as an administrator box, and click on OK. (See screenshots below step 1)

4. Open the program.

5. If prompted by UAC, then click on Yes to apply permission to allow the program to run with full permission as an administrator.
NOTE: If you are doing this is while logged in as standard user instead of an administrator, then you will need to provide the administrator's password before the program will run as administrator.

OPTION FOUR:
Using Advanced Properties

Note
  This will allow you to always have the program run as an administrator when you open it.  

1. Right click on the shortcut of the program, then click on Properties.

2. Click on the Shortcut tab for a program shortcut, then cllick on the Advanced button. (See screenshot below)

Run as Administrator-advanced_properties1a.jpg

3. To Always Run this Program as an Administrator -

A) Check the Run as administrator box, and click on OK. (See screenshot below)
Run as Administrator-advanced_properties2.jpg

 

The Pro System Review - 2
 
The Lights & Switch Guide - 2
 
Computer Based (Portable Classroom) - If you activate the Portable Classroom on your hard drive, then you can only use it on that computer.  If you activate the Portable Classroom on a portable drive (USB drive/thumb drive, etc...), then you can use the Portable Classroom on any computer.
 
Web Based Training courses can be used on any computer that has access to the internet.

When you access the web store, the first page you see is the welcome screen.

Store welcome screen

The right hand side of the page is the welcome screen.  It has some announcements (such as new products), as well as basic instructions on how to use the store.

Products can be found in the tree to the left of the welcome screen.  The products can be sorted by manufacturer, aircraft, product categories, or eLearning courses.  The store page defaults to the manufacturer view.

To find a product in the Manufacturer view:

1.  The number in parenthesis behind the aircraft manufacturer is the number of aircraft for which products are available.

Click on the Manufacturer of the aircraft that you are interested in.  This will list all the aircraft for which products are available.

Exapnded Manufacturer list

2.  The number in parenthesis after the aircraft is the number of product categories available for the selected aircraft.

Click on the aircraft you are interested in.

3.  The number in parenthesis after each category is the number of individual products available for the selected aircraft, within the selected category.

Click on the desired category to see the available products for that aircraft, in the selected category.

4.  Click on the desired product to view the details of that particular product.

This will replace the welcome screen with the product view.

 

1. Unzip/extract downloaded archive (.zip)

2. Right click on CD_Start.exe and click on "Run as administrator" menu item.

3. Click on Install the ... System Review and associated components and follow the prompts in the application's installer

4. Exit the installer

5. Start the Pro System Review software by clicking on the desktop icon.

6. Enter registration information and click on Register button.

7. Select "Activate online" option and click on continue.

8. Program will start after successful activation.

 

The problem is due to the security settings in Vista. Please run the application "as administrator". In order to do that:
1.       Open windows explorer and locate the executable file “SCRMP.exe”
2.       Right click on the “SCRMP.exe” file and select “properties”
3.       Select the check box ”Run as administrator”
4.       Click OK and restart the application

 

Error message after entering the registration code:

A valid license could not be obtained for MainMenu. Please contact Avsoft for assistance.

DETAILS:

Not unlocked or invalid serial number. --> Could not activate license with [Url to Avsoft License Activation Server]: Multiple-step OLE DB operation generated errors. Check each OLE DB status value, if available. No work was done.

Answer:  This is not a software error.  It simply means that the software has already been activated on a different computer.  You need to request a multiple install from our technical support staff.  Upon receipt, we will re-enable the registration code for your software so you can install it on a second computer you own.

Error after entering the registration code

 

A valid license could not be obtained for MainMenu. Please contact Avsoft for assistance.

DETAILS:

Not unlocked or invalid serial number. --> Could not activate license with http //www.avsoft.com/AvsoftLicense/activationserver. asmx: Unable to connect to the remote server

Answer:  This means that the software is unable to reach out to our licensing server.  This is most likely due to the anti-virus software which blocks out attempts to reach out to a server.  The solution is to set your anti-virus software to allow the software to reach out, or, if you don't know how to do that, temporarily turn off your anti-virus until after you install and activate the software.

The software is attempting to perform an update of the content of the Lights & Switch Guide database.  However, the server that the software is attempting to reach has been moved.  This problem can be solved with the following steps:

  1. Do a complete uninstall of the software
  2. Download the latest package
  3. Unzip the latest package into a temporary directory
  4. Run the CD_Start.exe program to install the latest version.
  5. Use the original registration number to register the software.  Tech support will reset the registration number upon receipt of the Tech Support request.  The registration number can only be reset by submitting a Technical Support Request.

Click here if the last 2 characters of the first group of characters of your registration code end with 'SR' (Ex:  A320SR, B737SR, etc...) or 'LA' (Ex:  B732LA, E145LA, etc...)

This is not an error message, even though the window shows an error icon.  The MDAC installer is actually a Microsoft Installer that we are simply re-distributing.  Unfortunately, we can't fix this problem, only Microsoft can.  Nevertheless, the message simply means that it won't install MDAC since it's already part of your system.  In other words, click on 'cancel' and ignore.

Just follow these steps:

  1. Locate the Directory containing the portable classroom
  2. Open the SCRM directory
  3. Locate the SCRMP.exe file
  4. Right click SCRMP.exe file and select send to->Desktop (Create shortcut)

This will place a shortcut on your desktop.  Note that this may not work if you're running the portable classroom off a portable drive.  This is due to the fact that the operating system assigns a drive letter to a USB drive on the fly, and the drive letter may not always be the same.

The version number displayed on the screen refers to the database content version.  The software version is the version of the underlying dll file.  See here  for further details

Avsoft International's technical support is provided free of charge via email only. 

  1. In order to obtain free technical support, you must first initiate a tech support ticket.
  2. Our tech support department will normally respond within an hour during normal business hours.  Replies will be sent to the email you provided in the ticket request.  Replies may end up in your spam box. 
  3. For most cases, the reply will consist of instructions on how to fix the issue.  For more complex cases, we may request that you initiate a remote desktop session.

 

This is a security issue.  To get around this, run the scrm.exe executable.  This executable is in the scrm directory.

Registration codes come in four flavors: 

  • The Pro Systems Review (Quiz master)
  • The Lights & Switch Guide
  • The Portable Classroom
  • The Web based Training course.

For the Pro Systems Review and the Lights & Switch Guide, the format is XXXXYY.  XXXX is an internal aircraft used at Avsoft.  YY is a two character code that identifies the program.  YY can either be SR (for the Pro Systems Review), or LA (for the Lights & Switch Guide).
So, for example, A320SR is a registration code for the A320 Pro Systems Review.  B744LA is a registration code for the B747-400 Lights & Switch Guide.
All Portable Classroom codes start with LMSSPC.  All Web Based Training log in keys start with LMSACT.

This error indicates that your Dot net 2.0 framework is missing some components.  The best solution for this type of problem is to uninstall the dot net framework from your workstation.  You can then reinstall it by running the installer for your Avsoft program.  You will be prompted to install the dot net framework again, or you can dowenload the latest Dot net framework from Microsoft.

 
The problem is related to your security settings for flash player, in order to function correctly flash player must be able to store some of the information on local/client machine. In order to fix this problem please do the following:
1.       On the course module form window please do right click and select “Settings” option,
2.       On the pop up click “Advanced…” – it will take you to “Flash player help” web site
3.       Please click on “Global Security Settings Panel” under “Settings Manager”
4.       Click on “Edit location/Add Location”
5.       Paste the path to the “scrm.swf” file into the text box,  example: “C:\TheLocation\scrm\scrm.swf “
6.    Click “Confirm”

The software is attempting to perform a software update.  However, the update software is looking to a server that is no longer in operation.  The solution is to do a complete uninstall of the software.  Next, you'll need to download the latest package.  Click here to download the latest package.

Once you have downloaded the software, unzip the package and run the CD_Start.exe.  Just follow the prompts to install the software.

If the software was previously registered, you'll need to request a reset of your registration code.

This list indicates the current current version of our various lines of software.   

  • Pro Systems Review Series - Version 3.0
  • Lights & Switch Guide - Version 6.0
  • Portable Classroom - Version 2.0

 

To find the latest version of a particular software, locate the appropriate file with the .dll extension.  Right click the file, select properties, and click on the Version tab.  The current version of the file will be indicated.

For the Lights & switch guide, right click on the LSG.dll file.

For the Pro Systems Review, right click on the Systems_Review.dll file.

For the Portable Classroom, right click on the Scorm Player New.dll file

 

If the last two characters of the first part of your registration code ends with CA (ex:  B757CA, CRJ2CA), you will need to convert to the new format - the portable classroom.  The CBT line of software has been discontinued effective November 1, 2008. 
Notes: 
  1. Each download is approximately 1 gigabyte in size (sorry, but these are CBTs with a lot of graphics, audio, and animations)...
  2. Your existing registration code will not work.  Technical support will assign you a new registration code.  You will need to supply the original registration code.
  3. If you need authentication, please use anonymous for the user name.  The password is your email address. 
If the first part of your reistration code starts with...

You can download the latest software package for your Pro System Review and Lights & Switch Guide.  If you've already registered the software, you will need to request Technical Support to reset your registration number. 

Important Notes

  1. In most cases, you do not need to download the latest software package if your software is functioning properly.  The software performs an update check automatically when you launch the software.  Download the latest pacakage only if you're unable to register the software in the first place or you get a 'login failed for user sa' failure.
  2. If you've been using the software and made changes such as editing information in the lights & Switch Guide or added/deleted/edited questions in the pro systems review software, downloading the latest software package will overwrite your changes.

 

The package to download depends on your registration code. 

If your registration number starts with... Latest Package Version Online update version
A320LA 60.60.6036 60.60.6037 
A320SR 33.00.3003 33.00.3006
A330LA 60.60.6036  60.60.6037
A330SR 33.00.3003 33.00.3006
A340LA 60.60.6036 60.60.6037 
A340SR 33.00.3003 33.00.3006
AT45LA 60.60.6036 60.60.6037
AT47SR 33.00.3003 33.00.3006
B19DLA 60.60.6036 60.60.6037 
B19DSR  33.00.3005 33.00.3006
B722SR   33.00.3006
B732LA 60.60.6036  60.60.6037 
B732SR 33.00.3003 33.00.3006
B735LA 60.60.6036  60.60.6037 
B73ASR 33.00.3005 33.00.3006
B73DLA 60.60.6036  60.60.6037 
B73DSR 33.00.3005 33.00.3006
B742SR 33.00.3003 33.00.3006
B744LA 60.60.6036  60.60.6037 
B744SR 33.00.3003  33.00.3006
B757LA 60.60.6036 60.60.6037 
B757SR 33.00.3003 33.00.3006
B777LA 60.60.6036 60.60.6037 
B777SR 33.00.3004 33.00.3006
BA46SR 33.00.3004  33.00.3006
CRJ2LA 60.60.6036 60.60.6037 
CRJ2SR 33.00.3003 33.00.3006
CRJ7LA 60.60.6036  60.60.6037
CRJ7SR   33.00.3006
DC13SR 33.00.3005 33.00.3006
DC13LA 60.60.6036  60.60.6037 
DC9CLA 60.60.6036  60.60.6037 
DC9CSR 33.00.3004 33.00.3006
DH82SR 33.00.3005 33.00.3006
DH83LA 60.60.6036  60.60.6037 
DH83SR 33.00.3005 33.00.3006
DH84LA 60.60.6036 60.60.6037 
DH84SR   33.00.3006
E145LA 60.60.6036 60.60.6037
E145SR 33.00.3003 33.00.3006
E190LA 60.60.6036  60.60.6037 
E190SR 33.00.3003 33.00.3006
FM03SR   33.00.3006
L101SR   33.00.3006
MD11SR 33.00.3003 33.00.3006
MD88SR 33.00.3004 33.00.3006
MD8ASR 33.00.3004 33.00.3006
S34BSR 33.00.3005 33.00.3006
VR85SR 33.00.3005 33.00.3006

 

Avsoft develops software using Microsoft's dot net technology.  Therefore, the Pro Systems Review and the Lights & Switch Guide programs are Windows only programs.

These programs do not run on iPads or Android tablets.  They will run on PCs with the Windows operating system, or on a MAC computer with bootstrap and a copy of the windows operating system.

The following windows operating systems are compatible with the Pro Systems Review and the Lights & Switch Guide:

  • Windows XP Service Pack 2
  • Any version of Vista
  • Windows 7
  • Windows 8
  • Windows 10

The CD-Version is the last CD image made of the installation package.  This version may be out of date since retailers purchase ahead of time and may take time to sell what they purchase.

The latest package is the latest installation package.  It may not necessarily be the latest software build, but if you download the latest package and install it, you will have the opportunity to bring this package up to date by accepting the online update.  This update routine is run irrespective of whether you have the latest build or not.  This is done on purpose to make sure that you have the latest version.

The online update is the latest build of the software.  These updates are done either to maintain the software (for various reasons) or to improve the program's functionality.

This is a permissions issue on your computer.  When you launch one of our programs, you're actually launching a small program that polls our server to see if there are any updates to your software.  The name of this program is Autoupdate.exe.  Some anti-virus vendors (AVG is one of them) and Microsoft have deemed that any program that has the word 'update' in the file name or program description must be a virus or trojan and therefore isolates the program which results in this error.  We have since updated our software packages to rename the updater to AUClient.exe.  In order to fix this program, you will need to:

  1. Do a complete uninstall of the software
  2. Download the latest package
  3. Unzip the latest package into a temporary directory
  4. Run the CD_Start.exe program to install the latest version.
  5. Use the original registration number to register the software.

The package you need to download depends on the first set of characters of your registration number:

Click here if the last 2 characters of your registration code end with 'SR' (Ex:  A320SR, B737SR, etc...) or 'LA' (Ex:  B732LA, E145LA, etc...)

Click here if the last 2 characters of your registration code end with 'CA' (ex:  CRJ2CA, B737CA, etc...)

This type of error usually occurs on the 64 bit version of Vista or Windows 7.  The reason this happens is that the version you are running was probably compiled for any CPU.  The advent of 64-bit computing requires a different compilation of the code.  So, the short answer is:

1.  Do a complete uninstall of the software.

2.  Remove the remnant directory in the Program Files folder

3.  Download the latest package

4.  Unzip the file you downloaded

5.  Run the CD_Start.exe file (as administrator.

Once the program is installed, you will need to run it as an administrator in order to interact with the database.

If there is NOT a value in the Latest Package Version or Online update version column, it means that this package has not yet been recompiled to handle 64 bit platforms.  Please send an email to support@avsoft.net to request a recompile of the package you need.

No. 

The only item you need is the Flash Media Player which is freely available at Adobe website. You'll need to download version 11.4 or higher in order to view the Web Based training course.

The tracking information is stored on the LMS when you click on the home button or by closing the browser using the 'X' box of the browser.

There are three ways that a web based training module can be displayed.  These ways are:

  • Navigate to a different page within the same browser window or browser tab.
  • Display the module in a frame on the web page.
  • Display the module in a popup web page.

Our standard way of displaying a module is to display it in a popup web page.  This method allows us to maximize the display area when the module is launched.

So, if you launch one of course modules and nothing happens, just check to make sure that your popup blocker is disabled!

Our Web based Training programs will work in most major browsers (MAC or PC).

Here at Avsoft we call our Web Based Training (WBT) courseware, not software, for the specific fact that WBT is not some random software tool but an actual course or class. At a college you pay a set tuition fee for one semester worth of training in a particular field. Later on, if you decide you need to brush up on that training again, you can’t just walk back into the classroom. You have to go to the administrative office, sign-up for the class and pay the tuition again. WBT works the same way.
 
At Avsoft we do understand that training to be a pilot can be quite costly, so with the purchase of your Portable Classroom we give you an extra 2 “semesters” worth of training. It takes the average person 30-35 hours to complete a WBT (to finish a “semester”) which means you have the luxury of going through the WBT 3 times before running out of time.

Both the Portable Classroom and the Web based training course will operate in a 64 bit environment.

Yes,

... and you can print the certificate of completion on your own.
Please follow the instruction below.
1. Log into the LMS and go to department page.
2. Click on the course and go to module (chapter) display page.
3. Click on "View my report" link located in the top right corner of the page
4. On the next page click on number (usually 1) in "Attempt" column.
5. On the attempt summary page, if you have completed all the modules (chapters) you will see "Print certificate" link.
6. Click on the "Print certificate" link to generate your completion certificate, then right click on the image to save it on your computer.

Yes.

Customers that are pre-approved can submit purchase orders.

You can check on the status of your order, or get a copy of your receipt or invoice as follows:

 

1.  Go to our web store at http://www.avsoft.com/webstore/start.aspx  
2.  CLick on the 'View Order History' button in the upper, right hand corner of the page
3. Enter your email address (either the billing or shipping email address).  Also the receipt number for any order placed in past, or you last order.

4.  Click on 'Find Order...'.  This will display a grid of all your previous orders.

View...: This will display your receipt/invoice in pdf format.  If you ordered eLearning courses or downloadable software, the course sign up key/registration code will be on the receipt as well.  This pdf file can be printed and/or saved.

Comment: This is the statuos of your order.  Order being processed means that the order has not yet shipped.

Shipped on:  This is the date/time stamp (UTC) when your order was shipped.

Shipper:  The carrier used to ship your order.

Tracking #:  This is the tracking number for your shipment.  If there is no value, it means that the order has not yet shipped.

 

 
1.  Go to our web store at http://www.avsoft.com/webstore/start.aspx  
2.  Select the way you wish to search for products.  The availabel methods are:

  • By product Type (Default method)
  • By aircraft
  • By eLearning Courses (you can also go directly to a particular eLearning course by clicking on the desired link, located under the images of the start page)
  • By Manufacturer
Store Default Sort 

3.  Using the product type as an example, select the desired type of product.  In this example, we're picking a quick study guide.

 Product Selection
4. In the new drop down list, select the aircraft you're interested in.  Aircraft Selecion
5.  In the new drop down list, select the quick study guide.  This takes you to the product page.  Product page
6.  Select the desired product configuration (Note:  Some product may only have a single configuration)  Product Configuration
7.  Enter the desired quantity. Product Quantity
8.  Click the 'Add to cart' button. Add to cart
9.  After adding a product to your cart, you will see the shop cart view. On this page, you can remove items, change the quantity desired.
To purchase additional items, click on the 'Continue shopping' button.
To check out, click on the 'Check out' button.
Cart view
10.  Enter all the required information, and click the 'Continue Checkout' button.
To continue shopping, click on the 'Continue shopping' button at the top.
Add to cart
11.  Select the desired shipping options. For orders from the United States, the only option is UPS ground.
For International Orders, you will have the option of selecting shipment via the post office
To continue shopping, click on the 'Continue shopping' button at the top.
To complete the order, click on 'Contnue check out'. If you have an account in our store and you have invoice privileges, you will be taken directly to the receipt page.
Add to cart
12.  Unless you have invoice privileges in our store, you will be required to submit credit card information in order to pay for your purchase.
To purchase additional items, click on the 'Continue shopping' button.
To pay for your items, click on the 'Submit Payment' button.
Pay for items
13.  When the payment has been accepted, or if you have invoice privileges, you will see the receipt page.
You can view your receipt by clicking the 'View/Print Receipt' button. If you have supplied a valid email address, you should get an order confirmation email. Your receipt/invoice will be attached to that email.
If you do not receive the email, please check your spam box.
To purchase additional items, click on the 'Place a different order' button.
Receipt/Invoice page

Please see refund policy under company policies.

You need to log into the web store only if:

  1. You can purchase certain Avsoft products at a discount for resale through your store or webstore.
  2. You are an airline or Training Organization and you have custom products in the webstore.

The link for the webstore log in is located at http://www.avsoft.com/webstore/corporate/signin.aspx

You do not need an account in our web store unless you are a customer that falls in one of the following categories:

  1. You are a store and you can purchase certain products for resale.
  2. You are an airline or training organization, and we sell you custom products.

 

To access the webstore, either:

1.  Click on the 'Store link from the main web site

Store Access

2.  Use the following URL: http://www.avsoft.com/webstore/start.aspx